Head of Partnership & Local Support Unit

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Retail Banking · Vilnius, Lithuania · Hybrid
Head of Partnership & Local Support Unit
Join us and get a once-in-a-lifetime opportunity to literally build a local banking champion!
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Join our team as a Head of Partnership & Local Support Unit!
Yes, you can! That’s our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally.
Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to build a local banking champion.
The aim of this role is to be responsible for establishing new beneficial partner relations, maintaining brilliant relations with existing partners, having incoming partner sales leads handled and efficient trainings for partners on Credit & Savings topics running. Head of Partnership & Local Support will be participating in various projects, handling the Collective Mind initiative in each of the countries and local projects with the main focus on creating excellent customer experience for the partners and internal stakeholders.
What You Will Do:

Ensure excellent service delivery for partners and stakeholders

Represent Luminor in business communities and in different projects

Implement Luminor strategy within the team and transform it into actionable outcomes

Event organizing and participation for Local Sales teams (seminars, webinars, open doors)

Create an environment of business growth and lead the team to achieve targets set (KPI, OKR). Deliver necessary projects and implement them locally

Implement and ensure excellent partner experience within the team

Enable handling incoming partner requests within agreed timeframes (SLAs)

Establish great collaboration with main stakeholders in other business units both on local and pan-Baltic level

Plan, organize and follow up on team routines established (morning huddle, weekly meetings, 1-1 meetings etc.)

Be a role model and develop the team members through various leadership techniques (coaching, leading virtual teams, performance management etc.)

Monitor and control the Units work quality

Ensure following all necessary regulations, processes and procedures

Ensure efficient staffing of the team through selecting and de-selecting team members and building a high performing team

What We Expect:

3-5 years’ experience in B2B sales, sales support and/ or customer service in finance industry

1-2 years of people management experience

Real estate market knowledge would be considered as an advantage

Good retail business and banking product knowledge

Fluent English and Lithuanian language are required in spoken and written communication due to working on Pan-Baltic level

Professional communication and negotiation skills

Ideating and proposing new solutions

Entrepreneurial mindset

Coaching and people development skills

Cross functional and cross border cooperation skills

Project management skills

What We Offer:

Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)

International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humor and having fun

More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor’s note needed

Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life

Professional growth. Internal and external training programs, workshops, conferences, online training etc.

Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

Gross salary. 4000-6000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is 6th of March. We are looking for a candidate primarily already located within the Baltics please apply with your CV in English and PDF format!
Division Retail Banking Role Customer Relationship Management Lithuania Department Locations Vilnius, Lithuania Remote status Hybrid Employment type Full-time
Contact Talent Acquisition Partner – People & Culture
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Yes, you can! That’s our attitude
Towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and we encourage everyone to achieve them – professionally and personally.
Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to literally build a local banking champion.
About Luminor Group
Luminor is the leading independent bank in the Baltics and the third-largest provider of financial services in our region. We serve the financial needs of individuals, families, and companies. Just like our home markets of Estonia, Latvia, and Lithuania we are young, dynamic, and forward looking.
Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.
Founded in 2017
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Retail Banking · Vilnius, Lithuania · Hybrid
Head of Partnership & Local Support Unit
Join us and get a once-in-a-lifetime opportunity to literally build a local banking champion!
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