Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location.
About the opportunity
Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, wage attachments, etc. are processed, reconciled, audited, and transmitted accurately and timely. The ideal candidate will have significant experience in payroll and a strong working knowledge of benefits, workforce management and tax. They will also have the ability to interact with clients and to use critical thinking skills to resolve complex problems.
What you’ll get to do (other duties maybe assigned)
Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise
Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs
Create, update and review standard operating procedures and perform quarterly document reviews
Have an “I own it” attitude about deliverables and projects from start to finish
Proactively manage quarter and year-end payroll auditing
Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements
Achieve delivery of tasks in accordance with agreed schedules, procedures and standards – Meet or exceed process KPIs
Drive customer satisfaction by providing high quality of service – Execute corrective and preventive action plans
Record key delivery data for metrics purposes
Aim at becoming a Subject Matter Expert in process
Be an effective team player – Proactively highlight risks
Ensure that complaints are proactively escalated -Seek and respond to development feedback
Mentor & Coach new recruits in their process
Promptly escalate exceptions to the Seniors/Team Lead/Manager
Accountable for individual performance
Skills and experience we value
3-5 years of payroll processing experience in a high-volume payroll operation. End to end payroll experience a plus but not required
Experience in the payroll outsourcing or consulting industry preferred
Requires a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
Ability to resolve client’s issues and provide superior customer service to internal and external partners
Must have excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners
Experience working in a case management system is preferred.
Good analytical, organizational, and problem-solving skills
Proficiency in Microsoft Word, intermediate Excel, and PowerPoint
Dayforce/Ceridian product knowledge desired
Associate’s degree desired
Bilingual is an asset
Flexibility in terms of working hours (should be able to work in US/CA hours)
Ability to work overtime (Weekday/Weekend) during year end season and including public holidays.
Ceridian
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