End User Support L2

Company Description
Job Description
VAM Systems is currently looking for End User Support L2 for our Bahrain operations with the following skillsets and terms & conditions:
Qualifications and Experience
Essential (Minimum)

University Degree in IT from a recognized university or institution

Desirable (Optional)

Techinical certification in any IT Infrastructure certificates

At least 1 year of work experience in IT

A job that involves interacting with customers

Skills:
Essential (Minimum)

Very good command in English (Both writing & speaking).

Techincal troubleshooting skills

Customer service awareness and skills.

Desirable (Optional)

Fluent in English

Business Professional Language

Knowledge
Essential (Minimum)

Essential IT technical skills

Installation/Configuration/Support

Desirable (Optional)

Able to resolve IT issues efficiently

Ability to make quick decisions on problem resolution

Imeplemented or particiated in number of IT projects

Essential IT technical skills in Servers, Network and other IT Infrastructure areas

Analytical and techincal troubleshooting skills

Personal Attributes
Essential (Minimum)

Strong personality

User Friendly

Patient and flexible attitude

Sense of commitment

Desirable (Optional)

Excellent Communication and Inter personal skills

Mature, professional attitude with strong work ethic

Attention to detail and accuracy and the ability to manage multiple tasks

simultaneously

Handle work pressure

A job that involves interacting with customers

Duties:

To support the IT Infrastructure and maintain high quality and professional standard, by the following means:

Resources are required to support all end user devices including desktops, laptops, printers, scanners, TVs, digital devices, .etc and all application software running on them.

Receive and respond to the service requests and incidents and attend to them.

Handle Incidents and service requests remotley, or by site visit if the remote service cannot be provided.

Configure and support hardware devices and the standard software applications like MS Windows Operation Systems, MS Office suite, Adobe Acrobat, Anti-virus and other software based on the Business requirements.

Configure, maintain & review the IT Infrastructure set up in line with the standard

policy & procedure.

Regularly complete and update all the tasks assigned within the target time

Ability to handle multi-task and support various users at once. Must be capable of following a job to completion. Follow up, troubleshoot and resolve various complex infrastructure problems.

Conduct ad-hoc assignments and projects as directed by the management based on the business requirements.

Support, Troubleshoot, fix and repair printers and consumables.

Troubleshoot and fix computer equipment parts and other end user devices’ hardware issues

Terms and conditions
Joining time frame: (15 – 30 days)
The selected candidates shall join VAM Systems – Bahrain and shall be deputed to one of the leading Organizations in Bahrain.
Additional Information
Terms and conditions:
Joining time frame: maximum 4 weeks

VAM Systems