Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is part of the IT Project Management Office (IT PMO) supporting Allina Health. The IT PMO is comprised of project managers and business analysts. The IT PMO provides the following services: project management of medium to large projects, project coordination of smaller projects, project onboarding/readiness, gathering business requirements, and organizational change management.
As a Business Analyst on the IT PMO, you will consult with internal customers to analyze, design, develop and maintain the technical application systems to support business needs. Responsible for translating business requirements into technical system specifications for teams within the Information Technology (IT) department. Consult with end users on how to effectively use functionality. Project management of small to medium projects and oversight of projects managed outside of the IT Project Management Office (PMO). May make recommendations to management on process improvement, new process tools and techniques or services. Provide on-going support to end users.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Analysis and documentation:
Identify and define business, functional and interface requirements
Construct workflow charts and diagrams
Process complex service requests from the analysis and definition of customer requirements through intake, approvals, service delivery, implementation and fulfillment
Analyze and provide solutions or recommendations to resolve complex customer inquiries for functionality not working as implemented
Validate resource requirements, develop cost estimate models and gain sign-off from stakeholder
Manage simple requirement conflicts and escalate complex requirement conflicts to senior level analysts
Communicate to internal IT providers of hardware, software and network requirements. Partner with senior analyst if negotiation is needed
Implement, modify, test, and administer business system applications under minimal supervision
Improve current systems by studying practices and designing modifications
Study and evaluate emerging technologies for potential company use
Customer management and support:
Prepare technical reports by collecting, analyzing, and summarizing information and trends
Implement, tests, and deploy solutions to business problems
Follow incident, change and release management processes
May be required to provide on-call support outside of regular business hours
Provide training for end-users and other analysts
Project management:
Under supervision, manage small to medium projects by developing project plans and monitoring performance
Actively participate on larger project teams utilizing project methodology tools
Prioritize initiatives based on business needs and requirements
Perform project readiness assessment and change management for new projects
Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
5+ years of experience as Business Analyst in Information Technology
Healthcare experience
Experience identifying and defining business, functional and interface requirements
Experience constructing workflow charts and diagrams
Experience managing small projects independently
Preferred Qualifications:
2+ years of business analyst experience
2+ years of experience in a health care environment
Professional in Business Analysis (PMI-PBA) or equivalent within one year of hire
Proven ability to lead organizational change management
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
UnitedHealth Group
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