About the Company
We are evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.
About the Role
As a Support Associate for Wheel, you will have a significant, lasting impact on customer experience. From helping clinicians provide care to assisting patients with any needs, you’ll be the front lines and face of Support. If working with a close knit group of smart and hungry colleagues solving the hardest problems gets you excited, we’d love to hear from you!
What You’ll Do
Triage or respond to Zendesk support tickets within SLA guidance
Answer incoming calls from our clients, patients, and pharmacies
Utilize and follow SOPs for consistent experiences
Effectively escalate support requests per guidelines
Work cross functionally with other teams when required to solve an issue
First level technical troubleshooting
Who You Are
1+ years of customer support or related experience in a high-volume, fast-paced customer centric role
Great people skills found in empathy, ability to build trust and patience
Clear communication; excellent verbal and written skills
Ability to adapt and move quickly, works well with change and ambiguity
Experience working with cross functional team to drive improvement in all parts of the company
Experience with ZenDesk a plus
Experience in Health Care is a plus
Spoke
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