Customer Service Representative II (Remote)

Description :
The Company
At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.
Utica National Insurance Group is an “A” rated $1.5B award-winning, nationally recognized property & casualty insurance carrier.
Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including Boston, NYC, Atlanta, Dallas, Columbus, Richmond, Chicago.
What you will do
We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative II. This role will be responsible for processing new business, renewals, and endorsements, as well as billing transactions, in accordance with established department policies and procedures. The ideal candidate will have previous experience in an insurance agency or company setting and be able to effectively communicate with both internal and external stakeholders. Note: A substantial portion of this role involves phone-based communication. The successful incumbent will possess strong communication skills and be comfortable with significant time spent on the phone.

Process new business, renewals and endorsements and billing transactions according to established department policies and procedures

Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely processing

Maintains detailed policy documentation and updates customer information as necessary

Rate endorsements/transactions for multiple lines of business

Develops and maintains positive customer relations and coordinates with various functions within the company

Perform pre-underwriting task for policy transactions based on Company processing procedures and underwriting guidelines or complete preparatory work

Order reports for new business, renewal and endorsements as required such as CLUE, MVR, SOCRECARD, DADS, etc

Maintain acceptable productivity and quality levels established by management

Perform all tasks with direction of supervisor

Performs other duties as assigned

Conforms with all corporate policies and procedures

What you need

Education: Associate’s Degree preferred or Other Insurance Training

License: Must be licensed to sell P&C insurance and reside in one of the following states: CT, NY, VA, and NC

Experience in P&C Insurance is highly desirable

Salary Range
$43,000-$65,400
**The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.**
Benefits:
We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

Medical and Prescription Drug Benefit

Dental Benefit

Vision Benefit

Life Insurance and Disability Benefits

401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)

Health Savings Account (HSA)

Flexible Spending Accounts

Tuition Assistance, Training, and Professional Designations

Company-Paid Family Leave

Adoption/Surrogacy Assistance Benefit

Voluntary Benefits – Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance

Student Loan Refinancing Services

Care.com Membership with Back-up Care, Senior Solutions

Business Travel Accident Insurance

Matching Gifts program

Paid Volunteer Day

Employee Referral Award Program

Wellness programs

Additional Information:
This position is a full time hourly, non exempt (overtime eligible) position.
As part of our hiring process, candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions.
Utica National is an Equal Opportunity Employer.
Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.
#LI-LH1

Utica National Insurance