Description
About GE Vernova
GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.
GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team, FieldCore installs, maintains and upgrades power generation equipment, enabling operators of the world’s energy infrastructure to provide more reliable and affordable energy.
Job Summary
The Quality Manager II will partner with the Regional, Operations, Service Line, and Functional Teams to drive quality improvements in the preparation and delivery of our services. This position will be responsible for driving customer experience and operational improvements through Quality Planning, Assurance, Control and Improvement. You will drive a Culture of Quality where quality is built-in to the planning process, enabling teams to do their work right the first time, where processes are followed in execution, where shortcomings and defects are captured as non-conformances, where problems are fed back into the organisation for accountability and resolution, and where ideas and lessons learned are captured for future improvement. You will help front-line and back-office teams resolve problems (NCR, RCA), while also proactively finding weaknesses in systems and processes through routine audits. You may be assigned other duties to help proactively drive our FieldCore vision and align with our organization’s core values.
Core responsibilities would be to cover Thailand and Myanmar Gas Power operations, plus leading Asia-wide Aero Quality, with a significant proportion of Aero units in Thailand. Portfolios for the Asia Quality Team are subject to change from time to time depending on region workload, and your adaptability to support the wider Quality function would be expected.
Essential Functions
Provide strong Quality leadership in support of business goals and objectives
Lead Quality for all customer work, FieldCore staff, and fixed facilities including Tooling centres, leadership for any Quality Coaches/QA/QC teams
Build a Quality Culture throughout the organisation – one where defects are not accepted, created, or passed-on
Lead the deployment of campaigns such as “STOP Work” and “Going to Gemba”
Drive the full implementation of the Quality Management System, developing Audit plan and perform Audits
Lead the measurement, analysis, and regular operating rhythm around Quality metrics including Customer Experience and Cost of Poor Quality
Data analysis and regular reporting to country and region management as required
Participate and lead Kaizen projects and champion a continuous improvement mindset
Apply Quality Planning, Assurance, Control, and Lean methodologies to improve process capability and thereby improve all Quality metrics:
Implement Quality standards and controls for field work, including but not limited to proper execution of FME (Foreig
n Material Exclusion), QCP (Quality Control Plan), FP (Field Procedure) Quality Work Instructions, Live Outage use, and HEP (Human Error Prevention) * Participate in critical outages to ensure compliance with all Quality standards by performing physical verification and coaching the onsite team
Measure performance of onsite teams against Quality standards, analyse trends and opportunities, and report results to management
Perform Site Quality Audits, conduct analysis and recommended actions
Manage the NCR process including driving increased capture and faster resolution
Lead and support Root Cause Analysis including overseeing the implementation and effectiveness of corrective and preventive actions
Support and drive regular training programme
Support Rayong Tool Centre operations including regular audits and backing
Work with operating leaders and teams to create a roadmap of continuous improvement projects and track the implementation and impact on customer facing metrics:
Lead and facilitate cross-functional project teams to drive standardisation and simplification
Explore, evaluate, and codify best practices
Proactively identify innovative and high impact methods by engaging field teams for ideas, evaluating the ideas for feasibility, and working with FieldCore teams to test them for effectiveness and potential future standardisation
Qualifications / Requirements
Bachelor’s degree preferred in engineering or equivalent experience in field service, tooling or quality roles, with demonstrated work experience
Knowledge and understanding of ISO 9001:2015 standard
Strong customer orientation and willingness to promote customer interests
Strong, proven leadership capabilities in Field Service and/or Quality
Fluent English language skills (written and oral) with the ability to communicate and work effectively, Thai highly recommended
Strong computer and MS Office skills (especially Excel and PowerPoint)
Credibility and influencing skills and the ability to build relationships and influence stakeholders to become supporters
Ability to work under pressure and within tight deadlines
Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results in complex situations
Able to implement and influence quality metrics
A procedure mindset and ability to implement procedures and monitor compliance
Strong analytical and quantitative skills with excellent critical thinking ability. Problem solving using advanced methods (TapRooT, 8D) highly desirable
Strong interpersonal and leadership skills, yet with a practical approach
Travel within the rest of Asia or abroad may be required from time to time
Desired Characteristics
Experience in working with a multinational company
FieldCore is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law
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