At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
As a Capability Analyst, you’ll have the opportunity to provide critical analysis and testing in support of operations and business objectives. This is a position that affords you the ability to drive processes, quality, and improvement initiatives. By reviewing and testing business requirements and utilizing your sharp analytical skills to fulfill the needs of the business and/or clients, you will have an impact on healing the health care system.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Complete UAT (User Acceptance Testing), test plans, and execute test cases for assigned application
Supports test script development, data preparation, and test execution
Analyze and dissect business requirements, system requirements, technical specifications, and Medicare/CMS policies to create test plans / test cases
Drives test objectives related to business logic functions, usability, and design of the application
Acquire and maintain working knowledge of GPS UI, PNDT (Provider Network Disruption Tool), M3P, MIS (M&R Management Information System)
Maintain knowledge of M&R LOB for billing and enrollment processing, including DSNP.
Maintain knowledge of PCP (Primary Care Physician) processing and maintenance within GPS and other applications
Meet process targets and achieve test execution goals
Create and deliver test results presentations
Report, prioritize, and track all defects to resolution
Address business needs / requests
Develop and maintain working relationships with individuals across a variety of functional areas
Facilitate or assist with group meetings, provide agendas and follow up with meeting minutes
Act as the point of contact for UAT Testing, providing end to end testing, support integration testing, including incident identification, and understanding, and following up with remediating test action plans
Participate in the process design and support project implementation teams in process improvement activities
Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
Collaborate with internal and external business partners to develop test scenarios for preventing member issues and to decrease the overall number of escalated member issues in each market
Ability to prioritize and balance multiple priorities
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
2+ years of functional experience in the GPS application
Intermediate level of proficiency with MS Office (Teams, Outlook, Word, Excel, and Power Point)
Proven excellent communication, time / project management, problem solving, organizational, and analytical skills
Proven history for successfully prioritizing multiple tasks, priorities, projects, and deadlines
Proven to possess a professional, approachable, positive, team-oriented attitude
Preferred Qualifications:
Currently working in UHC Operations & Experience
1+ years of experience with project methodology (requirements, design, development, test, and implementation)
Experience with Provider Network Disruption Tool (PNDT) and/or M&R Management Information System (MIS)
User Acceptance Testing (UAT) or Quality Assurance Testing experience
Experience with SQL
Experience with CA Agile Rally
Knowledge and experience with Agile methodology
Knowledge of Defect Life Cycle and Defect Management
Demonstrated ability to deliver presentations at different levels of the organization
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
UnitedHealth Group
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