Job Title: Remote German-Speaking Customer Service Representative
Location: Braga, Portugal (Remote Only)
Industry: Website Technical Solutions
Job Type: Full-Time (Rotative Shifts)
Salary & Benefits:
Competitive Salary
Health and Life Insurance (Comprehensive coverage)
Career Growth and Development Opportunities
Meal Allowance
Transport Allowance
Company-Provided Equipment (Laptop, tools, and software)
Remote Work: Work from the comfort of your home, in Braga, Portugal
Shift Details:
Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including night shifts)
Days Off: 2 Rotative Days per week
Shift Pattern: Rotating shifts covering mornings, afternoons, and nights
Language Requirements:
German (Minimum C2 level required)
English (Intermediate level preferred)
Job Description:
We are looking for an enthusiastic and dedicated German-Speaking Customer Service Representative to join our growing team remotely in Braga. This position offers you the opportunity to work in the website technical solutions industry, assisting German-speaking customers with their technical inquiries. While previous experience in customer service or technical support is a plus, it is not mandatory. We are looking for candidates who are motivated, eager to learn, and willing to grow within the company.
In this role, you will support customers remotely, providing high-level technical assistance for various website solutions. You will be responsible for troubleshooting, guiding clients through technical challenges, and offering support via phone, email, or chat. This role requires a deep commitment to customer satisfaction, exceptional communication skills, and an ability to adapt quickly to new challenges.
We offer a comprehensive training program to equip you with all the necessary skills and knowledge to succeed in this role. This is an exciting opportunity to work with a dynamic team in a thriving industry that values growth and development. We provide competitive compensation, benefits, and opportunities for career advancement.
Key Responsibilities:
Provide high-quality customer service to German-speaking clients via phone, email, and chat, assisting with technical issues related to website solutions
Troubleshoot technical problems, offering solutions for issues such as website setup, configuration, or functionality
Guide customers through using website tools, helping them understand features and solve issues efficiently
Document all customer interactions and issues in the company’s CRM system, ensuring accurate records and follow-up
Ensure customer satisfaction by resolving issues promptly and professionally
Follow guidelines and processes to troubleshoot, escalate, or resolve issues in an efficient manner
Escalate complex technical problems to the appropriate department or higher-level support when needed
Provide feedback to management on recurring issues and areas for improvement in the customer experience
Take ownership of customer issues, ensuring they are resolved in a timely manner, and follow up as necessary
Maintain confidentiality and adhere to data protection policies while handling customer information
Collaborate with other team members to improve processes and help enhance the customer experience
Manage customer expectations and maintain composure in a high-pressure environment
Provide ongoing support and solutions for website-related queries, assisting clients in maximizing their use of our services
Skills and Qualifications:
Fluency in German (C2 level required)
Intermediate English proficiency (B2 level or higher)
Previous experience in customer service or technical support is a plus, but not mandatory
Technical aptitude and willingness to learn about website solutions and common technical issues
Excellent communication skills (both written and verbal) with a customer-focused approach
Strong problem-solving skills, with the ability to analyze and troubleshoot technical issues
Ability to work independently and maintain high-quality service while working remotely
Ability to work under pressure, prioritize tasks, and handle multiple inquiries simultaneously
Exceptional attention to detail and ability to handle repetitive tasks with accuracy
Comfortable with working night shifts, weekends, and flexible hours
EU ID required to work legally in Portugal
Residence Card required for non-EU nationals
Additional Benefits:
Health and Life Insurance: Comprehensive coverage provided from the start of your employment
Career Growth: Opportunities for professional development and career advancement in a fast-growing company
Meal Allowance: Daily meal allowance to help cover your expenses
Transport Allowance: Monthly allowance to assist with commuting or other transportation needs
Remote Work: Flexibility to work from home, allowing you to balance your professional and personal life
Company-Provided Equipment: All necessary equipment (laptop, software, etc.) provided to ensure you can work efficiently from home
Supportive Work Environment: Access to a collaborative team and a supportive work culture focused on your growth and success
Cross Border Talents
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