Remote Services Specialist (M/F/D)

Job Description:
Remote Services Specialist (M/F/D)
Remote IT Support in English
Your tasks and responsibilities:

You provide (based in Egypt) international remote IT support for the clinical imaging software of several Siemens Healthineers departments to provide a fast and high-quality support for the customer (all over EMEA)

You coordinate and organize activities (incl. updates and upgrades) with internal and external partners, in order to ensure clinical operation for our customers

You act as an advisor and help with the integration and interface design of IT systems

You share know how with new team members and hereby build up their competencies

Your qualifications and experience:

You have a certificate in the field of electronics engineering, computer science, physics or medicine, with an affinity for IT; alternatively, you are an IT Specialist and have several years of substantial work experience in the IT field

You have several years of experience in customer IT support, ideally with imaging devices and clinical software and workflow

You also have experience with virtualized IT systems, scripting and server hardware

You also have experience in implementing interfaces for 3rd party applications, ideally in a clinical setting

Ideally, you know the software syngo.via and have experience in supporting it

Your attributes and skills:

You have a structured approach to our customers’ problem cases and are able to keep track of several support requests and set the corresponding priorities; at the same time, you always have customer satisfaction and the quality of your technical solution in mind

With your business fluency in English you support customers all over EMEA in direct telephone contact, can document problems, easily communicate internally with your colleagues and understand the trainings, most of which are held in English. Ideally, you have already gained experience in intercultural cooperation

With your strong communication skills, you integrate effortlessly into our international team

Additional Information:

We are available for our customers all over EMEA from 7 am to 6 pm CET. Your working hours are mostly flexible; nevertheless, one week early shift every second week is required;

Based in Egypt, you will need to travel 2 to 3 times to Erlangen (Germany), for a minimum of 4 to 6 weeks per year (plus training time)

Siemens