Engineer – Corporate Support

Requirements
Education
Bachelor’s in Engineering EEE / ECE / APECE /ETE/ ICE / CSE or Telecommunication.
Relevant industry certifications (CCNA, CompTIA Network+, ITIL) are an added advantage.
Experience

2 to 4 years

The applicants should have experience in the following business area(s):

Telecommunication, IT Enabled Service, Group of Companies
Additional Requirements

Understanding of IT service management and best practices.

Key Skills & Expertise:
Technical Skills:

Strong understanding of networking concepts, including TCP/IP, DNS, VPN, and Firewalls.

Hands-on experience with enterprise routers, switches, and network security protocols.

Ability to troubleshoot network and connectivity issues efficiently.

Experience in configuring and maintaining networking equipment.

Knowledge of service uptime monitoring and proactive issue resolution.

Familiarity with ticketing systems and support documentation.

Customer Service & Communication:

Excellent problem-solving and analytical skills to resolve technical challenges.

Strong verbal and written communication skills to interact with corporate clients.

Ability to explain technical concepts in simple, customer-friendly language.

Effective in handling customer complaints and ensuring SLA compliance.

Project & Coordination Skills:

Ability to coordinate with installation teams for new setups and upgrades.

Experience in conducting site surveys to assess installation feasibility.

Strong documentation and reporting skills for maintaining service records.

Adherence to safety and quality standards during installations.

Key Competencies
Proactive Approach: Anticipating and resolving issues before they escalate.
Collaboration: Working effectively with teams and clients to achieve goals.
Adaptability: Managing multiple responsibilities in a dynamic work environment.
Technical Acumen: Staying updated on the latest networking technologies and practices.
Responsibilities & Context
Position Overview:
The Engineer will serve as the primary technical support for corporate clients, ensuring seamless connectivity, service uptime, and customer satisfaction. This role requires troubleshooting technical issues, configuring networking equipment, and collaborating with internal teams to maintain service excellence.
Key Accountabilities & Activities:
Technical Support & Troubleshooting:
Serve as the first point of contact for corporate clients regarding internet services.
Diagnose and resolve network, connectivity, and performance issues via phone, email, or remote access.
Escalate complex technical issues to the network engineering team as needed.
Monitor service uptime and proactively address potential disruptions.
Client Onboarding & Configuration:
Assist in onboarding new corporate clients and configuring internet services.
Provide guidance on service optimization, security, and best practices.
Configure routers, switches, and other networking equipment according to client specifications.
Service Monitoring & Documentation:
Maintain accurate service history and update support tickets.
Ensure SLA (Service Level Agreement) compliance and manage complaint resolutions efficiently.
Generate reports and maintain installation records in the ticketing system.
Installation & Coordination:
Conduct site surveys to assess installation feasibility and network setup.
Troubleshoot installation issues and coordinate with the support team for resolutions.
Work closely with the installation team to set up and upgrade services.
Ensure compliance with safety and quality standards during installations.
Skills & Expertise:
Strong knowledge of networking concepts, including TCP/IP, DNS, VPN, and Firewalls.
Experience working with enterprise routers, switches, and security protocols.
Excellent problem-solving, communication, and customer service skills.
Industry certifications such as CCNA, CompTIA Network+, or ITIL are a plus.
Compensation & Other Benefits
Festival Bonus: 2
Provident Fund
Leave Fare Assistance
Festival Bonus
Yearly Increment
Health Insurance
Life Insurance
Mobile Bill Allowance
Performance Bonus
Subsidized Lunch Facilities
Pick-up and drop-off services
Gratuity
Earned Leave Encashment
Professional Development:
Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.
Supportive and Learning-Based Work Environment:
A positive and inclusive workplace culture that promotes collaboration and innovation.
We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka
Company Information
STARDUST Telecom Limited
Address:
18th Floor, Awal Center, 34 Kemal Ataturk Avenue, Banani, Dhaka-1213
Website:
Business:
`MiME`, a nationwide Internet Service Provider, under STARDUST Telecom Ltd. (a concern of `Confidence Group`) offers extremely fast and reliable internet connection to both households and corporates. Our core philosophy is to reinforce the human connection, helping people share their lives` everyday experiences with others to celebrate them together. MiME offers various value-added services like: VOD, IPTSP and Enterprise Solutions. Looking beyond the complicated technologies and complex systems used today, our task is simple: leading in Customer Experience, leading in Technologies, leading in Business Productivity.

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