About the Role
Join a vibrant and dynamic team as a French Speaking Customer Support and help create unforgettable travel experiences for guests and hosts alike. As a key part of our customer support team, you will provide assistance across multiple channels and ensure top-notch service throughout the customer journey.
Key Responsibilities
Provide outstanding customer care via phone, chat, and email in French and English
️ Assist with account creation and resolve any related issues
Facilitate effective communication between hosts and guests
Troubleshoot and resolve general support queries in a timely and efficient manner
Handle and de-escalate complaints while ensuring customer satisfaction
Maintain accurate records of customer interactions and follow internal procedures
What We’re Looking For
Fluent in French and English (written and spoken)
Strong communication and interpersonal skills
Previous experience in customer support is a plus
Comfortable working in a fast-paced, multicultural environment
Willingness to work on a rotational shift basis, including weekends and holidays
Proficient with digital tools and multitasking across multiple platforms
What We Offer
Competitive salary and benefits package
Comprehensive training and ongoing support
An energetic and inclusive team environment
Career growth opportunities within a global company
A central location in Sofia with a modern office space
Cross Border Talents
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