AAA The Auto Club Group
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Primary Duties and Responsibilities:
Responsible for handling incoming calls to the insurance call center with the ability to respond to all customer inquiries and requests with a high level of customer service.
Determine the insurance needs of the customer through the probing process and offer a proposal with the appropriate insurance coverage/protection solutions. Achieve a balance in production to meet company business and growth objectives by maintaining an appropriate mix of business. Provide professional product expertise by thoroughly explaining coverage limits, deductibles, payment options, policy language and servicing provisions. Incumbent also provides expert advice by careful review of all available products and offers the best value or solution to the Member/customer. Respond to current policyholder inquiries and requests.
Initiate lead and prospect generation from established lead management business rules to effectively manage and leverage sales opportunities including, but not limited to:
– expiration dates and subsequent follow up to provide quote(s),- follow up on existing mono-line accounts by mail / telephone for the purpose of cross-selling,- work campaigns to increase sales and ultimately member penetration of insurance related products- develop networking referrals- develop referral relationships with other sales representatives, i.e. membership, life & health agent, etc.
Responsible for the sales of credit cards, memberships, and other products deemed vital by executives.
Agent and leader develop annual performance plans to support Club initiatives. Actively participate in the ongoing progress reviews by monitoring results and looking for continuous improvement opportunities. Perform other duties as necessary.
Meet and/or exceed sales, membership, and other production requirements_._
How we reward our employees:
In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
– Hourly rates starting at $17.33 an hour plus commission.- Overtime earning potential at time and a half the hourly wage- Fully paid training- Medical, dental, and vision benefits- 401k with employer match- Paid parental leave and adoption assistance- Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays- Paid volunteer day annually- Tuition assistance program, professional certification reimbursement program, and other professional development opportunities- AAA Membership- Discounts, perks, rewards, and much more
Required Qualifications
Education:
– High School diploma or equivalent. Insurance industry training programs a plus- Possess appropriate State Property & Casualty insurance sales license- Ability to attain and maintain state license for membership sales as required
Experience:
– Demonstrated sales and marketing success Knowledge and Skills:
– Goal oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals.- Strong verbal and written communication skills including presentation ability.- Solid selling and sales process skills- Ability to build a strong customer base.- Must be organized with ability to manage time wisely. Preferred Qualifications
Education:
– At least 2 years of Call Center Sales experience- Bachelor’s degree in business, Sales, Marketing or a related field
Knowledge and Skills:
– Goal oriented and self-motivated to help members/customers and prospects achieve and maintain their financial goals.- Strong verbal and written communication skills including presentation ability.- Solid selling and sales process skills- Ability to build a strong customer base.- Must be organized with ability to manage time wisely. Preferred Qualifications
Education:
– At least 2 years of Call Center Sales experience- Bachelor’s degree in business, Sales, Marketing or a related field
Work Environment
This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our mem
Kit Empleo
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