Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location.
About the opportunity
As an Application Analyst at Dayforce, you’ll be a key player in delivering high-quality, business-to-business application support for our flagship HCM platform, Dayforce. Reporting to the Support Manager, you’ll serve as a frontline expert, working directly with customers and collaborating across teams to resolve issues efficiently and drive customer satisfaction.
This is an exciting opportunity to join a fast-growing, innovative company where you’ll be empowered to develop deep technical knowledge, gain valuable business insight, and grow your career in a dynamic and supportive environment.
What you’ll get to do
Respond quickly to incidents and drive timely, effective resolutions.
Deliver a proactive and exceptional customer experience by building strong relationships and managing expectations.
Work cross-functionally with peers and internal teams to champion customer priorities.
Handle escalations professionally and efficiently.
Accurately document actions and case progress using CRM tools.
Consistently meet or exceed service level agreements (SLAs) for response and resolution times.
Provide feedback and ideas to improve internal processes and workflows.
Develop deep product knowledge and stay current with system updates and functionality.
Skills and experience we value
Degree in Computer Science, Information Technology, Engineering, or related field.
Strong customer service orientation with a focus on delivering value in a B2B environment.
Excellent communication and problem-solving skills.
Ability to remain composed under pressure and manage challenging conversations with empathy and professionalism.
Proficiency in using CRM tools for documenting and tracking case activity.
Eagerness to learn and contribute to a collaborative, fast-paced support environment.
Working hours
Mid Shift: 11:30 AM – 8:30 PM (Flexibility required based on business needs.)
Ceridian
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