Our client is seeking an Incident Coordinator who is fluent in Croatian. You will be responsible for working closely with consumer and breach clients, providing Client and Customer service.
Responsibilities
Customer Service:
Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
Communicate clearly to customer the services and support offered
Administrative:
Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
Prepares written proposals for breach services that fit the situation
Participates in project plan schedule development, monitoring and reporting
Directs document and data transfers between company and clients
Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service
Qualifications
Fluent in Croatian
Ability to elicit cooperation from a wide variety of sources, including North American Teams, clients and other departments
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment; very organized
Results driven and customer focused
Team player; collaborative work style is vital as is in keeping with companywide ethos.
For further information on this Croatian Incident Coordinator role in Ireland please contact Dee on 086 7902191 /
Check out all our open jobs on our HERO Recruitment website –
Please Note: HERO Recruitment will not forward your details to any company without your prior approval
Hero Recruitment
You must sign in to apply for this position.