CoLi Link Ghana Limited is an Internet Service Provider (ISP) incorporated under the laws of the Republic of Ghana committed to providing…
Job Ad & Profile Description
Position : Call Center Representative – Accra
We are looking for a Call Center Representative.
Responsibilities :
Resolve customer complaints and questions via phone, email or social media.
Use telephone to reach out to customers to verify account information.
Courteously answer calls and respond to emails.
Answer questions about warranties or terms of sale.
Walk customers through basic troubleshooting and setup processes.
Attempt to persuade customer to reconsider cancellation (if need be).
Inform customer of running deals and promotions.
Utilize computer technology to handle high call volumes.
Work with Supervisor to ensure proper customer service is being delivered.
Close out or open call records.
Keep a call log and report in writing to branch supervisor on daily basis.
Assist walk-in customers at frontdesk.
Other duties as may arise from time to time and as may be assigned to the employee.
Required profile for job ad : Call Center Representative – Accra
Must be a fast learning and can work well with a team
MUST LIVE WITHIN DANSOMAN OR IT’S ENVIRONS
Job criteria for job ad : Call Center Representative – Accra
Job category : IT, new technologies
Industries : IT, software engineering, Internet
Employment type : Fixed-term contract
Region : Greater Accra
City : Accra
Experience level : Less than 2 years
Educational level : High school – Technical school
Spoken language : english > fluent
Number of Position(s) : 2
Communication
Remote Troubleshooting
Customer Service
Phone Etiquette
REACH
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/5000″ maxlength=”5000″ class=”maxlength form-textarea required” id=”edit-body” name=”body” cols=”60″ rows=”7″>Hello, I would like to apply for the position of Call Center Representative – Accra, which I am particularly interested in. Please find enclosed my CV. I kindly request the opportunity to discuss my application with you in detail. Thank you for your consideration. Best regards,
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Job Summary
Call Center Representative – Accra
IT, new technologies * Greater Accra
Less than 2 years
High school – Technical school
Fixed-term contract
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