Be the calm, confident voice that helps families take the first step toward care, right from your home office.
We’re a growing provider of in-home ABA therapy services, and our mission is simple: deliver compassionate, consistent care that truly helps families. But before therapy can begin, someone needs to guide parents through those first critical steps. That’s where you come in.
The Role
We’re looking for a Remote Intake Coordinator—someone who can manage new client inquiries, walk families through intake, and ensure all onboarding pieces fall into place. You’ll be the first connection many families have with our team, setting the tone for trust, clarity, and compassion from day one.
What You’ll Do
You’ll own the intake process from the moment a lead comes in to the moment services begin:
Respond to inbound leads, primarily from Facebook and online platforms
Qualify families quickly and efficiently using a proven script (we’ll train you)
Build rapport with qualified leads and keep communication warm and consistent
Manage the intake journey, sending forms and collecting required documentation
Keep parents informed, updated, and engaged during every step of onboarding
Track insurance authorizations in collaboration with our billing company (you won’t submit, but you’ll stay on top of progress)
Coordinate with the lead BCBA, handing off case info and collaborating on scheduling
Enter data into systems like Rethink, Excel, and other web-based tools
Assist with schedule alignment, ensuring BCBAs match family availability
Support the admin team, stepping in where needed to keep things organized and client-ready
Ideal Profile
What You Bring
You’re warm, organized, tech-savvy—and you love helping people find clarity during uncertain moments.
Experience in home care, ABA services, or healthcare intake preferred
Friendly, professional communication style—you build positive relationships with families
Comfortable with phone, email, and follow-up
Tech-savvy: confident with Excel, web platforms, and data entry
Familiarity with Rethink is a plus
Bilingual (English/Spanish) is strongly preferred
Organized and detail-oriented—you follow up, follow through, and keep things moving
Mission-driven: You want to help families and make a difference behind the scenes
Why This Role Matters
This isn’t just paperwork, it’s the beginning of care. Your work sets the tone for everything that follows. You’ll help families feel supported, help our BCBAs stay focused on therapy, and help our team deliver what we promise.
If you’re the kind of person who brings clarity to chaos, loves getting things done, and wants to do meaningful work, let’s talk!
What’s on Offer?
Leadership Role
Fantastic work culture
A role that offers a breadth of learning opportunities
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