Student Finance Advisor I (Remote)

Overview
JOB SUMMARY
CSU Global is seeking a Student Finance Advisor I who will provide exceptional service to students by educating them on tuition, fees, and financial aid options available to cover program costs. The Student Finance Advisor I proactively follows up with students to ensure that they have completed documentation to secure financial aid, military benefits or other payment arrangements prior to each term start. This role is also responsible for following up with students with unpaid balances to make satisfactory payment arrangements. The Student Finance Advisor I must complete School Certifying Official Training and keep up with yearly training requirements. This position entails a very high volume of calls & emails with little to no down time, so if you thrive in a fast-paced & busy environment, this position is for you!
OUR MISSION & VALUES
Colorado State University Global is committed to advancing student academic and professional success in a global society, by providing access to dynamic education characterized by excellence, innovative delivery technologies, industry relevance, and strong stakeholder engagement. We continue to thrive and drive our mission forward because we are:
Growth-Minded: We continually learn, seek opportunities for growth, and believe we can do better with effort and persistence.
Dedicated: We provide exceptional service and support to our stakeholders to drive the mission of the university.
Tenacious: We are accountable for getting the job done right, acting thoughtfully and taking responsibility for our commitments and actions, and we thrive on achieving results.
Agile: We are flexible in our thinking, focus on solutions, innovative problem-solving, and overcoming obstacles.
Engaged: We collaborate, communicate, and motivate one another to achieve excellence.
Champions of Integrity: We act ethically, honestly, and respectfully to be trustworthy and reliable towards all stakeholders.
Responsibilities
ESSENTIAL DUTIES & RESPONSIBILITIES

Advise assigned student population on program costs and all financing options including Title IV, military benefits and employer tuition reimbursement plans available by providing accurate, consistent, and complete information

Provide proactive customer service to follow up with students to collect necessary documentation to secure federal financial aid, military benefits, employer tuition reimbursement and private educational loans

Make outreach calls to assigned student population to discuss financial aid packages, help students understand student loan borrowing, and understand return of funds based on R2T4 in the case of a military benefits student utilizing Title IV benefits

Follow up on documentation required after start date if an exception was approved or student changed financing options.

Ensure student has a financial plan to cover all costs utilizing other financing methods

Follow up with students with delinquent accounts to make satisfactory payment arrangements

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Receive incoming calls and chats

Responds to all student communication (email/phone calls) within 24 hours

Conducts scheduled appointments with new and continuing students

Monitor and respond to emails across all Student Financial Services inboxes

Ensure successful student handoff to correct resources of assistance such as disability services, enrollment services, student success counselors, etc.

Other duties as assigned

SUPERVISORY RESPONSIBILITIES
● None
REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Adaptability & Flexibility

Critical Thinking

Customer & Personal Service

Deductive Reasoning

Establishing and Maintaining Interpersonal Relationships

Inductive Reasoning

Judgment and Decision Making

Problem-solving

Reading Comprehension

Service Orientation Systems Utilization

Written & Oral Communication

Qualifications
QUALIFICATIONS: EDUCATION & EXPERIENCE

Bachelor’s degree from an accredited university or college required

At least one (1) year of experience in federal financial aid, student accounts and military benefits in either advising or processing positions

At least one (1) year of experience working in a higher education environment preferred

Additional Information
TRAVEL REQUIREMENTS
● None
PHYSICAL DEMANDS
● While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear.
● The employee is occasionally required to sit, reach with hands and arms.
● Ability to spend long durations of the workday in front of a computer monitor.
● Specific vision abilities required by this job include close vision and ability to adjust focus.
● The employee must occasionally lift and/or move up to 15 pounds.
TOTAL COMPENSATION
CSU Global offers employer contributions to medical, dental, group life, AD&D coverage, Wellness benefit and training & development opportunities. Additional employee-paid benefits are available for vision, FSA/HSA, voluntary life, and voluntary AD&D coverage, critical illness and accident insurance. CSU Global also offers a 401a retirement account with a generous employer match, 100% tuition assistance for CSU Global programs (Bachelor’s and Master’s degrees), paid sick time, paid vacation time, and 10 holidays per year. CSU Global employees are state employees and have access to the Colorado State Employee Assistance Program (C-SEAP) resources. Discounted pet insurance is also available.
Salary: $45,000 – $47,000 annually
ADDITIONAL INFORMATION
Colorado State University System is an equal opportunity/affirmative action employer and complies with all Federal and Colorado State laws, regulations, and executive orders regarding affirmative action requirements. In order to assist Colorado State University System in meeting its affirmative action responsibilities, ethnic minorities, women, and other protected class members are encouraged to apply and to also identify themselves.
Deadline to apply: Friday, July 4, 5:00 pm Mountain Time.

Colorado State University Global