Senior Support Engineer – (Remote – Croatia)

About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
One of our companies is currently looking for a Senior Support Engineer in Croatia.
Are you passionate about solving complex technical problems and helping customers thrive? This role is your opportunity to provide high-level support to clients using cutting-edge database solutions. As a Senior Support Engineer, you will be on the front lines of customer success, helping troubleshoot, optimize, and guide users through a diverse range of environments—from traditional on-prem setups to dynamic cloud and container platforms. If you love diving deep into technical challenges and making a real impact, this could be your next big move.
Accountabilities:

Provide expert-level technical support for database products across diverse environments

Troubleshoot and resolve customer issues related to performance, reliability, and configuration

Assist clients with database best practices, upgrades, and usage guidance

Manage and resolve support cases with professionalism and efficiency

Collaborate with engineering and product teams for deeper technical escalations

Contribute to internal documentation and knowledge sharing

Participate in on-call rotations to ensure 24/7 support coverage (shared globally)

Requirements

Strong expertise in MariaDB or MySQL Server and related tools

Solid experience in SQL and query optimization

Linux system administration proficiency

Deep understanding of database architecture and high availability setups

Familiarity with backup solutions and recovery procedures

Excellent problem-solving and troubleshooting abilities

Experience in remote work environments

Fluent English communication skills, both written and spoken

Bonus: Experience with Galera, MaxScale, ColumnStore, or cloud platforms

Bonus: Knowledge of scripting languages (e.g., Bash, Python) and container technologies (Docker, Kubernetes)

Benefits

Remote-first role based in Croatia

25 days of paid annual leave (plus public holidays)

Competitive compensation package

Stock options

Flexible working hours and autonomy

Opportunity to work with cutting-edge technologies

Continuous learning and growth alongside global talent

Jobgether hiring process disclaimer
This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.
Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.
Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.
If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.
Thank you for your interest!
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Jobgether