citPEAK
citPEAK is extending their team in Cairo with a Customer Success Manager – German Account.
Tasks
Collaborate with the sales team to understand the needs and objectives of prospective clients
Engage with clients through presentations, demonstrations, and discussions, clearly communicating the value proposition of PlanRadar’s solutions and focusing on how our platform can address specific client needs and pain points
Develop a deep understanding of PlanRadar’s products and services and address technical questions and concerns, ensuring prospective clients understand how our solutions can meet their needs
Master the art of delivering compelling and tailored product demonstrations and assist in the development of proposals, including technical content, solution architecture, and implementation plans
Master the art of delivering compelling and tailored product demonstrations and assist in the development of proposals, including technical content, solution architecture, and implementation plans
Supervise and manage proof of concepts (PoCs) to demonstrate the feasibility and value of PlanRadar’s solutions to prospective clients
Effectively manage the response to RFPs (Requests for Proposals) to meet prospective clients’ requirements and stay informed about industry trends, competitive products, and emerging technologies
Provide insights and feedback to the product team to influence the development of new features and enhancements
Build and maintain strong relationships with key stakeholders, including prospective clients, partners, and industry influencers
Act as a trusted advisor throughout the sales cycle and collaborate with the customer success team to ensure seamless handover and ongoing support for new clients
Requirements
Bachelor’s degree in Business, Engineering, Computer Science, or a related field. An advanced degree is a plus
Minimum of 3-5 years of experience in a pre-sales, solutions engineering, or similar role within the SaaS industry. Construction, or real estate knowledge is a plus
Proficiency in software solutions, including cloud-based platforms. Experience with construction management software or related technologies is desirable
C1/ C2 in both German and English is required
Excellent verbal and written communication skills. Ability to present complex technical concepts in a clear and compelling manner
Strong analytical and problem-solving skills. Ability to understand and address customer pain points effectively
A customer-centric mindset with a passion for delivering exceptional service and value
Ability to work collaboratively with cross-functional teams, including sales, product, and customer success
Benefits
Attractive fixed salary per month 80K EGP (Net).
Attractive target-based commission
Career levels available based on preformance
Social and Health Insurance.
Transportation Allowance (3K EGP based on attendance from the office)
Remote option available.
2 days weekend: Saturday and Sunday.
One fixed shift 9 hours (8 net hours + 1-hour break).
Personal and professional development system.
Working with International teams
Join citPEAK as a German Solutions Engineer. Elevate your career with remote work, competitive salary, and the opportunity to impact global clients from Cairo’s tech hub. Apply now!
citPEAK
citPEAK is located in Cairo, Egypt, offering fully fledged services for software development, business process outsourcing and offshore services to its clients. Recognized both on local and international markets, citPEAK operates with higher client expectancy and flexible solution offers. citPEAK is professional in enabling the client to establish instant and successful communication channels and support business models, thus keeping the client business needs on track.
citPEAK
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