Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
As the Director – Strategic Performance Delivery you will serve as an industry expert to implement best practices in Optum Insight client/partner locations. This role involves combining leadership, experiences, and understanding of Optum Insight solutions to bring world class results in Revenue Cycle Performance and end-to-end partnerships. Typical projects include, but are not limited to
Revenue cycle assessments for: Hospitals, Health systems, Physician services related to Hospital.
Revenue cycle Margin Improvement
Alignment and implementation of client/partner processes and Optum Insight technology
Revenue cycle improvement / redesign
Reimbursement and managed care
Interim management (as applicable)
Primay Responsibilities:
This role requires a professional who can seamlessly integrate business acumen with healthcare knowledge to drive strategic initiatives and optimize efficiency, stakeholder buy-in and quality deliverables
Champions a cohesive roadmap strategy focused on increasing use and reducing redundancies in our business insights
Demonstrated experience successfully implementing change initiatives within a large organization
Cross-functional and cross-domain consultation (pillars, practices, operations, technology)
“Cutting through” and helping bridge the gap between business needs and technical execution through effective communication/translation of business requirements to technical teams
Solid ability understands needs and to influence and motivate
Works with Revenue Cycle Services Leadership in all areas of revenue cycle which includes:
Patient access (scheduling, preregistration, insurance verification/financial counseling)
Registration/Admission (ED, inpatient, outpatient, ambulatory, diagnostic laboratories)
Health Information Management (transcription, coding, clinical documentation improvement)
Patient financial services (charge capture, pre-billing, billing, follow-up, cash posting, account resolution)
Decision support and analytics
Productivity and quality management
Identify client/partner accomplishments barriers in achieving operational excellence
Understand client/partner business metrics and results
Evaluate and analyze client/partner data to understand trends in all areas of the operation
Development of options and recommendations for client/partner improvement
Understand and represent Optum Insight technology and services and how they will improve client/partner operations
Collaborate with client/partner revenue cycle team and other departments in order to facilitate resolution of process issues and implement world-class solutions
Provide informed feedback to Optum Insight and client/partner executives including assessments of processes, standards, suggestions and improvements
Assist in the sales process as requested
Provide interim staffing services as required
Must meet minimum performance standards
Willingness to learn new skills and desire to advance upward in the consulting organization
Accountable for all decisions, actions, and directives with respect to job responsibilities
Provide feedback to management concerning possible problems or areas of improvement
Perform other duties as assigned by management
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Lean Management or Six Sigma certification
10+ years of experience in the healthcare industry with a solid understanding of business operations, healthcare data flow, and financial concepts
5+ years of experience to create and manage dashboards and templates in Workflow software such as SmartSheet
5+ years of experience with implementation, problem analysis, and solutioning supporting transformational projects for a health system
5+ years of experience leading multi-dimensional programs with cross-functional stakeholders
Preferred Qualifications:
Knowledgeable in Full Revenue Cycle Operations and impact to overall Financial Health of the system
Expert in MS Outlook, Excel, and PowerPoint
Proven creative thinking, problem solving, and thought leadership are also required to ensure targets are met
Proven engages Stakeholder Needs Assessments to create roadmap/s
Proven solid presentation and facilitation skills
Proven adaptability and executive presence
Proven ability to be a team player who can navigate relationships and moderately complex connections with data, technology, and information
Proven influence change and serve as a change management agent
Proven ability to probe, analyze, synthesize and articulate complex subject matter so it can be easily understood
Proven high degree of self-motivation, versatility and flexibility
Proven excellent interpersonal, written, and oral communication skills
Proven excellent presentation skills
Proven ability to lead, direct and motivate others
Proven ability to maintain the highest level of confidentiality
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
UnitedHealth Group
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