Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location
About the opportunity
Team members in this role are responsible for delivering business-to-business application support to Dayforce’s Enterprise clients. This role will collaborate with client administrators as well as internal Dayforce Development, QA, and Services teams to champion client priorities and drive incidents to closure. These roles will combine strong technical and functional problem-solving skills with a keen business sense to deliver world-class client-focused support.
What you’ll get to do
Providing efficient and effective response and resolution to incidents within internal and externally driven SLAs.
Taking a project management approach to work to meet tight deadlines; work extensively on product performance related issues and provide recommendations keeping the broader client impact in mind
Developing solid product expertise and industry experience
Maintaining the highest level of client satisfaction and client engagement by providing proactive support and consistently exceeding expectations that contribute to strong client relationships
Producing high quality training material and come up with creative solutions/out of box thinking to address issues
Monitoring client production environments
Reproducing and meticulously documenting software defects that are only experienced due to corner cases used by Enterprise clients
Assisting in a wide variety of operational projects including:
Technical and scripting tasks
Helping clients transition to support while utilizing best practices in coordination with internal Dayforce teams
Enhancing the client support experience by resolving ‘issues’ vs. cases’
Optimizing internal processes and procedures
Demonstrating a high level of client engagement and developing strong relationships with key clients
Skills and experience we value
Bachelor’s degree in computer science, Engineering, or relevant software/computer related fields
Strong proficiency with SQL and an understanding of relational database systems. A higher level of product and SQL knowledge to:
support complex configurations
advanced troubleshooting skills
take multiple permutations into consideration while testing proposed changes
complete root cause analysis
very frequently perform tasks to complete retroactive changes caused by product defects
Typically, 2+ years of support experience in a fast-paced challenging environment
Superior communication, organizational, project management and problem-solving skills
Demonstrated ability to work with cross functional teams (Dev, Hosting, DBA, CO etc.) and superior communication skills to connect with these teams
Debugging proficiency, including ability to read and debug code
Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)
Exposure to hosting and change management protocols
What would make you really stand out
Experience supporting HRMS, Payroll, or Workforce Management applications
Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals are a plus
French language skills are a plus
Silverlight / HTML
Ceridian
You must sign in to apply for this position.