Remote Bilingual State Farm Customer Service

Position Overview
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of remote Bilingual State Farm Customer Service Representative. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.
This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen.
This remote position is only available to candidates with State Farm experience.

Must have State Farm Experience

Must have an active Property and Casualty license

Fluent in both Spanish and English

Responsibilities include but not limited to:

Establish customer relationships and follow up with customers, as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive…

Salary plus /bonus

Commission

Paid time off (vacation and personal/sick days)

Retirement plan

Valuable experience

Growth potential/Opportunity for advancement within my office

Requirements

State Farm Experience (required)

Bilingual (Spanish/English)

Property & Casualty license (required)

Life and Health license (required)

Excellent interpersonal skills

Excellent communication skills – written, verbal and listening

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Pride in getting work done accurately and timely

Ability to work in a team environment

Ability to multi-task

Provide timely and thorough activity reports to agent

Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

State Farm