At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Associate Director of Sales Performance & Administration supports Segment, Sales, and Client Management leaders achieve their objectives by aligning technology, data, and internal processes with strategic goals. This role oversees key systems and workflows that enable pipeline management, accurate data and reporting, and daily operations across teams. It also supports account managers retain clients and define retention-risk mitigation strategies through data and NPS insights. The role combines strategic consulting with hands-on execution, requiring solid project management, cross-functional collaboration, and the ability to deliver technical and procedural solutions based on stakeholder needs.
It is a unique role within the Segment, without redundancy.
The ideal candidate blends strategic vision with tactical execution, acting with urgency and foresight to anticipate business needs. They collaborate closely with leaders to drive alignment and deliver effective solutions. With deep knowledge of sales, implementation, and account management-especially in large-group business-they bring expertise in tools like Solaris and Salesforce. Solid organizational and critical thinking skills enable them to turn strategy into action through practical project management. Experience in client-facing roles within UnitedHealthcare’s large group, particularly in Public Sector or Labor, is a plus. This role requires confident, accurate communication with stakeholders at all levels.
As the industry and our business evolve, the chosen candidate will also serve as a consultant to segment managers and leaders, providing thought leadership on ways to improve and expand the administrative and technical solutions that enable Segment success.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Data and Insights
Consult with Sales and Account team leaders to understand data needs, advise on new/improved processes and tools that support their objectives, and lead approved system changes to deliver on those needs
Ensure Sales and Account leaders have access to the data they need to draw insights, develop sales/retention strategies, lead their teams, and inform their own leaders
Collaborate with other financial analysis and data reporting teams as needed to ensure consistency and integrity
Technology Administration and Strategy
Own and manage the systems and tools that the Sales and Account teams rely on to conduct their work, ensuring the tools function properly and meet business needs
Vendor relationship and management: Primary contact for and relationship owner with the vendor. Develop and approve SOWs, manage billing, invoices, and licenses, and serve as liaison to Mercury/Procurement
Identify potential technology solutions that proactively address evolving business needs. Present recommended technology strategies to senior leadership, then execute on approved changes
Anticipate budget needs and partner proactively with Segment CFO on any cost changes and budget impacts
Maintain a technology roadmap that maximizes ROI on committed funds
Keep abreast of new, relevant technologies, serve as a thought leader to the Segment by recommending changes to systems and related processes that poise us for improved effectiveness
Process definition, documentation, execution, and thought leadership
Leveraging knowledge of the business, critical thinking, and a growth mindset, anticipate future needs of the Segment and Sales/Account teams to identify in-scope tool and process recommendations that can improve productivity and drive business growth/retention
Identify and analyze new ideas and opportunities for benefits, risks, impacts to their and others’ workflows, and the business overall, often in partnership with matrix partners
Make well thought-out, quantified recommendations to leadership regarding technology, data, and process changes that will enhance growth/retention, improve efficiencies, and/or save money
Lead the full implementation including technical changes, and supporting related process changes within and outside the team
Timely day-to-day Execution
Contribute to optimizing chances of winning new business by expeditiously and accurately process incoming RFPs
Run and distribute routine reports on time
Support ad hoc requests from leadership and internal customers within required timeframes
Own and administer the Sales Operations team’s group mailbox, including triaging and processing incoming emails
Day-to-day technological troubleshooting for relevant tools and resources
This position does not currently have direct reports.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
5+ years of experience in the medical group insurance and/or health industry
3+ years of data synthesis and analysis experience
2+ years of system administration experience (preferably with Salesforce)
Proven solid Excel skills
Proven solid comfort level with technology
Proven solid written and verbal communication skills
Proven ability to see the bigger picture and then breaking it down to identify who and what is needed, by when, to execute successfully
Demonstrated success independently organizing, managing, and proactively controlling multiple responsibilities concurrently and prioritizing demands in a deadline-driven environment
Proven to be established history of effective collaboration and leading without authority
Proven ability to achieve results in a complex, matrix environment through influence and leadership
Preferred Qualifications:
2+ years of recent medical product knowledge and strategy
Experience with Salesforce, either as a user or administrator
Public Sector and Labor & Trust segment knowledge
Technology vendor management (internal/Optum IT and/or external vendor)
SharePoint administration
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
UnitedHealth Group
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