Client Site Support Engineer – Intermediate

Client Site Support Engineer – Intermediate
The Role:
As a Client Site Support Engineer for Noventre, you will provide dedicated IT Desktop support directly to users at a key customer’s office location. Reporting to the Team Leader, you will ensure the smooth operation of IT systems and infrastructure at this customer site.
Key Responsibilities:

Providing day to day local and remote desktop support, addressing inbound calls, maintaining the helpdesk system and answering user questions.

Responding to tickets in a timely manner and respecting SLAs ensuring tickets are logged correctly and contain the relevant information at the appropriate level of detail.

Addressing hardware, software, and network issues promptly.

Installing, configuring, and maintaining IT equipment and peripherals.

Collaborating with the customer’s IT team to escalate and resolve complex issues.

Maintaining documentation and internal knowledge base.

Monitoring network performance and security, addressing vulnerabilities as needed.

Delivering exceptional customer service and maintaining positive client relationships.

Adhering to company and customer IT security policies and procedures to protect data and systems.

Assist in maintaining compliance with industry standards and regulations.

Qualifications and Skills:

Recognised IT qualification (Bachelor’s Degree / National Diploma in Computing)

At least 2-5 years of experience in a similar IT support role

Strong technical knowledge of hardware, software, and networking components

Proficiency in troubleshooting and problem solving within Windows environments

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Professional industry certifications (Microsoft, Cisco, Juniper) are a plus

Able to manage and prioritise workload effectively

Technical Knowledge:

Hardware troubleshooting and repairs

Operating systems (Windows)

Experience in Active Directory, Windows Server, Group Policies, DNS and DHCP

Basic network configuration and troubleshooting

Software installation and maintenance

Security best practices

Experience in cloud environments such as Microsoft Azure, Microsoft 365 and SharePoint

Familiarity with ticketing systems for efficient incident management

Bullfinch Recruitment