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About Us:
🌍 Sutherland is a global leader in Customer Experience Management (CXM), dedicated to nurturing our clients’ growth through innovative solutions and automation. With a presence in 60 locations worldwide, we’ve been serving clients in Bulgaria since 2008, providing exceptional customer service and technical support in 17 languages.
Why Join Us:
🤝 At Sutherland, you’ll collaborate with talented individuals on exciting projects for some of the world’s most renowned brands. Our dynamic work environment fosters professional growth and skill development.
What Are We Looking For:
🔍 We’re seeking motivated International Customer Service Professionals to join our multicultural team for our Spotify client. If you’re eager to work in a positive and international setting, this opportunity is for you! Join us to meet colleagues from around the globe, broaden your experience, and enhance your interpersonal skills.
About the Role:
🎧 As a Spotify Customer Service Expert, you’ll provide non-voice support through email and messaging systems. No calls!
Your Tasks:
📧 Providing Email support for our clients.
💬 Answering “How to” and “FAQ” questions.
💳 Assisting with account and payment-related queries and issues.
🛠️ Providing troubleshooting assistance.
Our Requirements:
✅ Fluency in French (C1 level) – your words should flow like a great melody
✅ Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience
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