Market Delivery Lead

Role title: In-Market Delivery Lead
Location: DRC (Democratic Republic of Congo)
Duration: 12 months
Role purpose:

Serve as the single point of contact (SPOC) for representing Company within the local market, driving local execution of priorities, and managing relationships across functional levels.

Coordinate and manage local market deliverables to support projects covering service configuration, system integration, testing, and production releases.

Support Agile Release Trains (ARTs) and project teams by aligning and tracking local dependencies and ensuring delivery milestones are met.

Maintain and manage local Jira boards; oversee planning and execution in line with Agile (SAFe) frameworks, including participation in PI planning, stand-ups, and backlog grooming.

Lead on-site delivery for key initiatives such as system upgrades, hardware rollouts, and cloud-based solution deployments.

Organize and drive monthly local service delivery SteerCos, including agenda setting, deck preparation, action tracking, and risk/escalation management.

Monitor and report on performance metrics, including project milestones, local market NPS, incident SLAs, and Agile KPIs such as predictability and delivery yield.

Key accountabilities
1.Impact on the business

Weekly clarification for local resources of actions and dependencies for new service launches (functional, non-functional and operational).

Tracking the Jira boards

Weekly prioritisation with Delivery Squads to track and manage local market delivery activities for local resources.

Weekly co-ordination of local market activities to support execution, i.e. User Acceptance Testing, Functional Clarifications, Technical Documentation Required.

Support Operations Change Management with Release Planning and co-ordination to facilitate delivery to production.

Timely engagement of relevant local regulatory, compliance and security and business stakeholders.

Reduced transfer delay and friction in the service delivery approach.

Local market acceptance of deliverables meet functional, non-functional, security, operational and regulatory standards.

Delivery and alignment of plans, work package effort estimates, resources and skills required from local markets are effectively articulated and managed.

Market representation, support and guidance within companies Agile processes, operational support processes and change requests.

2. Customers, supplier and third parties

Strengthened Market communication plan (feedback loop, scheduled communications/reporting, issue escalation) with local Engineering, Commercial and Ops teams to identify local Market changes and enable Market support for Core Delivery Programmes

Inform stakeholders of changes in local market dynamics, business strategy, competitive market

3. Leadership and teamwork

Co-ordinate and regular Market governance meetings.

Drive a service mentality and collaboration approach in relationships between company and markets.

4.Innovation and change

Manage and track local market change requests, to ensure effective ownership and delivery

Identification and drive of local process, product or service improvements to maximise delivery capability.

Influence existing market standards, processes and procedures and facilitate the generation of ideas from the team members.

5. Communication

Agree, develop and manage communications plan for Market stakeholders to mitigate upstream risks and delays due to poor dependency management and resource availability.

Escalation of issues and Risks to the delivery squads, scrum masters and Programme Managers to support the resolution of issues in a timely manner.

Knowledge and experience

Strong Demonstrable competence in Project management (Waterfall and Agile), stakeholder and vendor management.

Subject matter knowledge of mobile payments Applications and HW covering deployment, configuration, test and release.

Provision of broad technical and business knowledge and understanding of mobile telecommunications, mobile payments or other similar financial systems.

Remote working experience Use of excellent communication and decision-making skills with sufficient understanding and ability to balance multiple conflicting interests.

Excellent verbal and written communication skills.

Ability to prepare and present materials (reports and presentations)

Must have qualifications and experience:

Project Management Experience including international suppliers or markets minimum 3 years

Project Management Qualification PRINCE 2, APMP or equivalent

AGILe certification, SAFE referred

Communication and relationship management experience to executive level (3 years)

Excellent problem analysis and resolution skills to support work in reactive and proactive environments

Experience managing complex projects (3-5 years)

Experience working and managing teams remotely (3 years)

Desirable

Mobile Payment / Fintech Project Experience or Financial Services Experience (2 years)

Service Delivery Qualification ITIL

AML Qualification – ICA Certificate in Anti Money Laundering Awareness

Programme Management Qualification MSP

AGILE experience Srum Master or equivalent capacity

AGILE experience in the use of AGILE tools, i.e JIRA

Optimal Growth Technologies