Customer Success / Vilnius / Hybrid Remote
We are looking
for a Social Media Support Specialist who will represent our brand across a wide range of platforms-including Meta, Trustpilot, the App Store, and Google Play. You’ll be part of a dynamic team that supports our online community, fosters customer trust, and ensures a smooth customer experience from the first interaction onward.
Get ready to
Reply to reviews on the App Store and Google Play, including flagging inappropriate ones
Represent the brand on social media pages like Facebook, Instagram, X, and more, primarily via Meta Business Suite
Engage with users through ads comments, posts, direct messages (via Zendesk), and community spaces like Facebook groups and third-party pages
Solve queries from community members and provide thoughtful, timely support
Respond to comments and customer questions both publicly and privately
Interact with users to understand their needs and challenges
Assist new customers during onboarding, helping them get started with confidence
Build sustainable relationships by delivering a great experience
Monitor customer feedback across platforms and report key insights to the team
Manage Trustpilot reviews by replying to feedback, requesting further information when necessary, and escalating serious complaints
We expect you to
Have experience in the Social Media or Customer Support field
Be able to work independently and manage your workload effectively
Be 100% customer-oriented with strong problem-solving skills
Have excellent verbal and written communication skills
Be fluent in English – this is crucial
Be curious, creative, and eager to contribute to a growing team
Salary
Gross salary range is 1200 – 1350 EUR/month.
Location
Vilnius, Lithuania: 4 days onsite, 1 flexible day remote.
Kilo Health
You must sign in to apply for this position.