Fraud Analyst – Freelance, Remote

Fraud Analyst – Freelance, Remote
Department: Support & Leadership
Employment Type: Full Time
Location: Philippines
Reporting To: Client via Magic
Compensation: $5.00 / hour
Description
About the Client
Our client is a pioneering wellness company revolutionizing immune health through natural colostrum-based products. Our client leverages proprietary Cold-Chain BioPotent™ Technology to develop premium supplements that protect and enhance cellular performance. Our client is a research-driven organization committed to transparency, clean ingredients, and environmental sustainability in their mission to empower consumers with better health solutions.
Why does this role exist?
This position exists to protect the integrity of our client’s e-commerce operations and maintain customer trust in their premium wellness brand. The Fraud Analyst will serve as the primary guardian against fraudulent activities across multiple payment platforms while ensuring legitimate customers maintain a seamless experience. As the company handles high-value transactions and sensitive customer information, this role is crucial in maintaining the brand’s reputation and financial security.
The Impact you’ll make
Risk Management & Analysis

Review and assess high-risk transactions

Identify suspicious patterns in customer behavior

Monitor multiple payment gateway activities

Implement risk-mitigation protocols

Customer Trust Protection

Handle sensitive customer interactions with discretion

Conduct confidential account reviews

Resolve complex situations while maintaining customer satisfaction

Uphold community trust standards

System & Policy Enhancement

Contribute to improving fraud prevention systems

Document and update internal security protocols

Identify gaps in current fraud prevention measures

Recommend process improvements

Compliance & Reporting

Maintain detailed records of fraud cases

Ensure adherence to internal policies

Generate and analyze fraud prevention metrics

Collaborate with team members on risk evaluation

Skills, Knowledge and Expertise
Required:

Minimum 3 years of experience in customer experience or similar roles

Proven track record in fraud analysis or risk management

Experience with e-commerce or consumer packaged goods (CPG) industry

Demonstrated ability to handle sensitive information with discretion

Strong analytical and pattern recognition skills

Excellent problem-solving abilities

Exceptional attention to detail

Strong communication and empathy skills

Ability to work autonomously with sound judgment

Experience with multiple payment gateway systems

WFH Set-Up:

Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.

Internet speed of at least 40MBPS

Headset with an extended mic that has noise cancellation and a webcam

Back-up computer and internet connection

Quiet, dedicated workspace at home

Your Superpowers:

Fraud detection and prevention

Risk assessment

Pattern recognition

Payment gateway systems

Data analysis

Process improvement

You should apply if…

You’re passionate about maintaining trust and integrity in customer relationships

You thrive on solving complex problems and identifying patterns

You maintain composure while handling sensitive situations

You’re detail-oriented but never lose sight of the bigger picture

You value both security and customer experience equally

You’re excited about contributing to a wellness-focused mission

What to expect…
Work Setup:

Remote position

Must have a reliable internet connection and a quiet workspace

Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

US Business Hours (specific schedule TBD)

Occasional weekend availability for urgent matters

40 hours per week

Compensation:

$5 per hour

No benefits package included

Benefits

Magic