NOW HIRING REMOTE PATIENT COORDINATORS
Full-time and Part-time opportunities available
Hiring for afternoons, evenings, and weekends (*some weekends and holidays are required)
This is not a temporary position! Come grow with us!
Are you seeking a remote position? And are you able to provide a HIPAA-compliant workspace?
Are you looking to start a new career with a reputable health care company?
Look no further than AccessNurse, a TeamHealth Company!
Currently hiring for a paid remote* class that begins September 8th (*Over Zoom, 100% attendance is REQUIRED for the entire two-week training period)
September 8th thru September 12th, M-F 9a-5p Eastern
September 15th thru September 19th, M-F 11a-7p Eastern
Continue reading for a description of the position, information about pay, and information about the requirements for the remote workspace.
Why Join AccessNurse?
Join a growing company who is making a difference in healthcare
Work from home with company-provided equipment
Competitive pay and incentives
401(k) plan program (discretionary matching funds available) for all employees
Career Growth Opportunities
$500 Employee Referral Bonus with no cap
About Us & the Role
AccessNurse, a TeamHealth company, is looking for exceptional individuals to join our team in this non-clinical, medical support role.
The Patient Coordinator (PC) is the first point of contact with patients who are seeking medical assistance and support from their doctor.
The PC builds an immediate trust with the patient as well as provides compassion and empathy using customized scripting.
The PC accurately documents the patient’s needs prior to the patient speaking with a nurse.
AccessNurse has an enjoyable and supportive work environment with the resources you need for success.
Come start your new career with us!
Pay & Other Things to Consider:
Base pay is $17.00 per hour
Additional incentives/shift differentials include:
An additional $1 per hour is paid when on the clock 3pm-11pm eastern Monday through Thursday
An additional weekend differential of $3 per hour is paid from Friday at 3pm eastern through Monday at 7am eastern
An additional $1 per hour is paid for Spanish Speaking staff (testing required)
Must be able to pass a pre-employment test and have a successful background check and reference check*(references are verified)
Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
Must be able to meet home internet and phone requirements (see below)
High School Diploma or GED required. Associate’s Degree preferred
1+ years of customer service experience required
1-2 years of healthcare experience desired
Inbound call center experience preferred
Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred
Ability to type a minimum of 25 wpm
Excellent organizational and computer skills and ability to multi-task while speaking with patients
Excellent listening and comprehension skills to determine key information by patient
Professional, courteous telephone voice
Dependable, reliable and trustworthy
Ability to defuse conversations and escalate if necessary
Ability to handle confidential information; HIPAA experience is a plus.
Detail Oriented – Accurately process and document information ensuring data integrity
Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
Flexibility with scheduling
Ability to receive feedback on job performance
Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously
Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
Must be able to pass a pre-employment test plus have a successful background check and reference check*(references are verified)
Remote Workstation Requirements
Internet
A reliable high speed internet connection is required for this position.
Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum.
Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers.
You must hardwire your internet from your modem or Ethernet jack to your work computer.
WiFi is not acceptable and disrupts the connection to our servers.
The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload
Test your home internet speeds [Link available when viewing the job]
Please verify this information with your internet provider
Please note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).
It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.
Workstation
Allow enough space to provide room for 2 (two) 27” computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided.
Arrange your workstation where you can hardwire to your internet and phone line.
Your workstation must be located in a room where there is a door with a lock.
HIPAA compliant and protects PHI
Prevents disruptions during work hours
Physical and Environmental Demands
Job performed in a well-lit, modern office setting
Occasional lifting (20 pounds or less)
Visual and Auditory acuity
Manual and finger dexterity
Occasional stress
Occasional pushing, pulling, carrying, lifting, bending, and reaching
Frequent work on a PC/Computer
Prolonged telephone work and prolonged sitting
TeamHealth
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