Remote or On-Site Customer Service Representative – Full-Time or Part-Time
TeamHealth National Patient Service Center | Work From Home or On-Site
$750 Sign-On Bonus + Quarterly Incentives
Are you a motivated communicator with a passion for helping others? The TeamHealth National Patient Service Center is seeking Customer Service Representatives for full-time or part-time roles. This position begins with paid, on-site training at our Knoxville, TN location, after which you can choose to work 100% remotely or from our office.
In this role, you’ll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference.
Position Highlights:
$750 Sign-On Bonus + Quarterly Performance Incentives
4-week paid on-site training at our Knoxville, TN office
Training hours: 8 AM to 5 PM EST, Monday through Friday
Work from home or work on-site after training is complete – your choice!
Company-provided equipment for remote and on-site work
Flexible Scheduling – Full-time and part-time options available
What We Offer:
401(k) Retirement Plan with discretionary company match (Available to full-time and part-time employees)
Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only)
Comprehensive Wellness Programs – Support for your physical, emotional, financial, and social well-being
Ongoing Training & Professional Development
Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options
What You’ll Do:
Provide excellent customer service by phone, assisting patients with billing and insurance questions
Research and resolve patient account issues
Update insurance information and rebill claims as necessary
Generate and send itemized statements or courtesy claims
Set up and manage patient payment plans
Accurately document all patient interactions
Maintain professionalism and empathy in all communications
Perform other related administrative duties as assigned
What You’ll Need:
High school diploma or GED
Strong verbal communication and listening skills
Ability to multitask: listen, speak, and type simultaneously
Comfortable using Microsoft Windows and computer-based systems
Previous customer service, call center, retail, or hospitality experience is a plus
Apply today to join the TeamHealth National Patient Service Center-where your skills help make a difference, and your career can thrive in a flexible, remote or in-office environment.
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TeamHealth
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