Customer PMO Support Analyst
Application Deadline: 26 August 2025
Department: Operations
Employment Type: Permanent
Location: Guernsey
Description
Join our team as a Customer PMO Support Analyst, where you’ll play a key role in ensuring project governance and quality assurance across our Customer Project Portfolio.
You’ll support strategic alignment, monitor delivery standards, and help maintain a single source of truth for project data. This role is ideal for someone who thrives on structure, enjoys problem-solving, and is passionate about enabling informed decision-making and business engagement.
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at .
#LI-Remote
Key Responsibilities * Facilitate meetings by distributing papers with clear agendas and objectives, recording transcripts, and converting them into minutes, actions, risks, and decisions
Maintain elements of the customer portal, ensuring logs are up to date and meeting assets are correctly stored
Collaborate with project managers and service delivery managers to support and execute report generation processes
Assist in updating project plans, reports, and delivery tracking tools in coordination with project and service delivery managers
Act as a point of contact for delivery-related queries directed to the PMO
Support account management colleagues with the creation, logging, and tracking of change controls and CRFs
Oversee the upkeep of request logs, improvement logs, and goodwill registers
Assist account management colleagues in understanding project milestone billing and tracking costs via timesheet and project cost management reports
Monitor and report on risk progress, ensuring compliance with the JT Risk Policy, challenging accuracy and completeness, and escalating relevant risks and issues
Skills, Knowledge and Expertise
Strong organisational skills and attention to detail are essential
Able to work to tight deadlines, possessing drive, pace and focus
Must have excellent written and verbal communication, numeracy and administration skills
Must be able to investigate, test and critically assess approval submissions, processes/procedures, and review various areas of concern
Work with ambiguity and apply a value-driven approach to control Vs cost
Must have a proactive and flexible attitude to work
Be personable and emotionally intelligent, build and maintain productive relationships
Must have a good working knowledge of MS Excel, MS PowerPoint, MS Word, Visio and MS Outlook
Minimum of NPPV1 Vetting required
Benefits
24 days holiday
Health & Dental Insurance
Pension Scheme
Bonus Scheme
Fully discounted staff services or cash allowance in lieu
Professional Development
Recharge Days
JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice – office, home or further afield under our Hybrid Working guidelines.
Through our hybrid working initiative we have diversified the ways in which we recruit, which also means that we are now able to support posts in major global locations. The benefits that are listed above are an example of those that we provide in our key locations, if you are applying from outside of these areas, please note that your compensation package might look a little different.
Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.
JT Group
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