Spotify Customer Service Expert with French and English (Remote, based in Bulgaria)
Contract Type:
Permanent WAH
Location:
Sofia – Sofia City Province
Date Published:
08-26-2025
Job ID:
REF34814A
Company Description:
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Job Description:
As a Spotify Support Superstar, you’ll be the voice behind the music, ensuring top-tier support for users. Your key responsibilities will include:
Assisting users via email and web messaging with their inquiries and concerns
Resolving account and payment issues smoothly and efficiently
Answering “How to” and FAQ questions with clarity and confidence
Troubleshooting and fine-tuning the Spotify experience for our customers
Qualifications:
What We’re Looking For:
Fluency in French (C1 level) and English (B2 or above)
Valid EU work permit – required to work in Bulgaria
Availability to work flexible shifts, including weekends
Previous customer service experience – a plus, but not a dealbreaker
Excellent communication skills – as smooth as a jazz saxophone solo
A positive, problem-solving attitude – even on the toughest tracks
Additional Information:
What You’ll Get:
Long-term job security with a permanent contract
Work from home flexibility
Competitive salary package
Additional health & life insurance
21 days of paid annual leave
Food vouchers & employee discounts
Career growth opportunities within Sutherland
Ongoing training & learning programs
Rewards & recognition programs
Why Join Us?
Fully digital employee services
24/7 psychological support program
Multisport card (partially covered)
Fun corporate events, wellness initiatives & team buildings
Corporate social responsibility activities
Exposure to global business expertise
If you’re ready to rock the world of customer support and be part of a team that truly values its employees, apply today!
Sutherland
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