Customer Success Manager Remote

As a Customer Success Manager, you will be responsible for maintaining strong relationships with clients, ensuring account satisfaction, and driving consistent value delivery. You’ll manage a portfolio of clients, understand their business needs, and coordinate with internal teams to ensure service excellence and account growth.
What We’re Looking For:

2+ years experience in account management, client success, or a related role (experience in aesthetics, SaaS, or healthcare is a plus)

Strong relationship-building and communication skills

Ability to manage multiple client accounts efficiently and proactively

Familiarity with Salesforce or similar CRM tools

Bonus: Background or exposure to WiFi networks, Smart TV devices (Amazon Fire Stick, Google TV), and IT troubleshooting

Excellent written and verbal communication skills

Proficiency in Gmail/Outlook and customer support tools like Zendesk or Freshdesk

⸻
Work-From-Home Requirements:

High-speed, stable internet (Minimum: 100 Mbps, Preferred: 200 Mbps and above, cable/fiber only)

Reliable power supply – Must reside in an area with consistent electricity and minimal outages

Professional home office setup – A quiet, dedicated workspace is highly preferred

Work from Home

Mid-Senior Level / Manager Customer Service Information Technology / IT 4 openings Bachelor’s degree graduate
At Tambo Consultants, our purpose is to be the trusted, first-choice partner for our clients by delivering undeniable results with unwavering integrity. We leverage our deep industry expertise and proactive collaboration to simplify and de-stress your contact center journey, focusing on both the human element and the strategic application of technology.We are deeply committed to your success, working tirelessly to create tangible value and exceed your expectations. Our foundation is built on trust, transparency, and a relentless pursuit of excellence, ensuring we are not just a vendor, but a true partner in your long-term growth.

Kalibrr