CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.
Remote Real Estate Operations & Property Management Virtual Assistant
Key Responsibilities
Property Marketing & Tenant Acquisition
Publish and update listings via AppFolio (primary syndication to Zillow, Apartments.com, Realtor, etc.).
Write clear, compliant, and compelling property descriptions (features, pricing, availability).
Respond promptly to inquiries (email/phone/chat); schedule self-showings via Tenant
Turner or coordinate agent-led showings; conduct timely post-showing follow-ups.
Pre-screen prospects against company criteria prior to application; track communications in the system of record.
Do not post listings on Facebook Marketplace or Craigslist (per company policy).
Scam watch: monitor external platforms for unauthorized/duplicate listings using company photos/copy; flag, report, and document takedowns.
Leasing & Tenant Onboarding
Process rental applications; complete employment/landlord verifications and credit/background checks per policy.
Verify income-to-rent ratio (3x).
Prepare, route, and track lease agreements via DocuSign.
Monitor security deposits and move-in funds; coordinate move-in tasks, utility setup assistance, and walkthrough documentation, including two-week assessment forms.
Tenant/Owner Relations & Portfolio Oversight
Serve as first contact for tenant inquiries; triage, resolve, or escalate as needed.
Manage maintenance end-to-end in AppFolio: create work orders, obtain bids, schedule vendors, track to completion, and maintain records.
Schedule property inspections; ensure lease compliance and condition tracking.
Run lease renewals proactively (owner approvals, pricing changes, notices, DocuSign routing).
Track rent collection and follow up on late payments; coordinate notices per policy (non-legal).
Brokerage & Listing Administration (Non-Licensed)
Prepare listing packets, buyer/seller folders, and disclosure templates for licensed staff review.
Coordinate photography, signage, lockboxes, and feature sheets.
Enter/update listings in approved portals (as policy allows); publish approved content on the company website.
Phones & CRM (No Zillow Call Coverage)
Perform professional phone support as needed (no dedicated Zillow call answering required).
Use BoomTown CRM for basic lead hygiene (e.g., logging activities, checking follow-ups, simple status updates) as directed by the team. (Experience in
BoomTown is a plus but not mandatory.)
Social Media Support (Secondary Priority)
Once daily: check company Facebook and other approved channels for
comments, questions, and shares; acknowledge, thank, and route/answer basic inquiries per guidelines.
Light content assistance as directed (e.g., reposting approved items, community highlights).
Support LinkedIn presence growth (invite/connect, light page hygiene) per approval.
Coordinate approvals; track basic metrics (reach, engagement) and provide monthly summaries.
Administration & Compliance
Maintain organized digital files (leases, notices, inspections, insurance/warranty documents).
Update dashboards/reports in AppFolio, BoomTown, and Google Workspace.
Follow company SOPs and NC/local compliance checklists provided by Premier Realty.
Success Metrics
Prospect response time: ≤ 5 minutes during staffed hours.
On-time renewals: ≥ 95% initiated ≥ 60 days pre-expiration.
Maintenance: 100% of work orders scheduled within 24 hours; closure within SLA.
CRM hygiene: 100% of applicable touchpoints and tasks recorded in
BoomTown/AppFolio per internal standards.
Social: Consistent weekly cadence; quarter-over-quarter engagement trending upward;LinkedIn followers increasing.
Education & Communication
Bachelor’s degree preferred.
Equivalent of 16 years of formal English education.
A Neutral, American-sounding English accent,professional fluency and confident phone presence.
Experience
2-3+ years in real estate, property management, administration, or related operations.
Strong technical aptitude; fast learner with complex software.
AppFolio proficiency targeted at 6-8/10 (able to navigate independently and suggest optimizations).
Tenant Turner familiarity (or ability to learn quickly-workflow is straightforward).
DocuSign required; BoomTown CRM a plus (for lead hygiene and basic follow-ups).
Proven coordination across vendors, leasing files, renewals, and documentation.
Social media familiarity for business pages (Facebook/Instagram/LinkedIn;
YouTube/TikTok a plus).
Don’t Keep Share!:
Jobs in Kenya
You must sign in to apply for this position.