Job Description:
Looking to turn your bilingual skills into a career that makes a global impact? Join a world-leading customer experience solutions provider and help bridge communication across industries like healthcare, government, finance, and more – all from the comfort of your home!
Key Scope:
Provide accurate real-time interpretation between English and another language for individuals with language barriers
Handle telephone and/ or video calls on-demand across a wide range of industries including healthcare, insurance, law enforcement, and emergency services
Deliver professional, culturally sensitive, and objective interpretation
Apply appropriate industry terminology and procedures across diverse call types
Requirements:
Proficient in English, with bilingual skills in either Mandarin or Cantonese, enabling smooth communication with Chinese and Hong Kong external customers is required
Applicants with no prior experience are welcome to apply!
Those with prior call centre experience would be highly considered
Strong listening, retention, and note-taking skills to ensure high accuracy
Ability to remain neutral, professional, and objective at all times
Capable of quickly building personal credibility while following client instructions closely
Able to explain cultural nuances when necessary to avoid miscommunication
Benefits:
100% Work from Home (Singapore-based)
Permanent night shift: 7pm to 3am (5 days/week, 2 rotational rest days)
Base salary up to S$5,000 (excluding incentive)
Professional training will be provided
EPS Consultants
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