About the opportunity
As the HCM Services Consultant, you will help our customers succeed with Dayforce in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support). You will lead one or more activities, under the direction of the Project Manager. Project responsibilities include facilitation of customer requirements gathering, design and configuration of the Dayforce solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to junior consultants, proactively identifying risks, and communicating issues to the Project Manager.
We put the customer at the centre of everything we do. You will focus on helping our customers transform every area of HCM to help them succeed with Dayforce. You will provide best-in-class guidance to maximise the value of their Dayforce investment. Dayforce includes Core HR (Forms & Workflows, Data, HR Processes & Analytics), Workforce Management (Scheduling, Time & Attendance) and Integrating External Payroll Partners, among others.
What you’ll get to do
Provide Implementation Services to customers
Document and validate customer’s HCM business requirements and map to Dayforce functionality
Design and document innovative solutions to solve customers’ business needs
Share best practice and challenge customer requirements
Configure Dayforce to meet customer’s business requirements
Conduct consulting sessions (remote and in-person); produce design documents and meeting minutes
Provide customers with follow-up consulting and general assistance in areas of expertise, including post-implementation and quality assurance services
Actively participate in customer testing cycles, addressing and resolving any identified issues promptly
Act as subject matter expert (SME) on strategic implementations for our internal teams, our customers and our partners
Attend internal project meetings and provide status on progress of activities and deliverables
Desired: Develop SQL database scripts and XML transformers for integrations and interfaces
Contribute to Internal Implementation Initiatives
Design and document solutions and contribute to a solutions repository
Document best practices and share with the Practice in at least one area of expertise (Core HR, Time & Attendance, Payroll, Talent)
Regularly take part in internal process improvement initiatives
Focus on Continuing Education
Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
Mentor junior consultants on best practice implementation of new product features and functionality, including new customer end to end implementations
Participate in Continuing Education sessions, lead Implementation best practice sessions
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
Grow your knowledge of Dayforce functionality; complete cross-training to expand your expertise
Skills and experience we value
Bachelor’s degree or equivalent experience
2-5 years of experience in human capital management application consulting or 2+ years in a Time & Attendance/Rostering, HR Software role
Experience with software in a SaaS (Software as a Service) / Cloud computing environment
Experience with one or more of the following applications: Dayforce (preferred), Workday, SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Sage
Excellent organization, communication and collaboration skills
Excellent customer relationship and business acumen
Strong analytical and problem-solving skills
Ability to engage with multiple projects & customers at the same time and manage priorities
Ability to lead and facilitate customer workshops and sessions
Ability to mentor junior consultants and guide solution configuration through peer reviews and other QA activities
Ability to travel Internationally up to 50%, on occasion at short notice.
Understanding of relational databases and SQL
Previous experience of Implementation, or payroll within Europe – excluding UK
Experience in business process mapping
Experience in change management
Ceridian
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