Akamai
Do you enjoy working with customers and supporting them with your expertise?
Would you like to work across diverse geographies, environments, cultures and technologies?
Join our prestigious technical support team
Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for both media and security to proactively maintain quality and protect our customers’ online presence.
Partner with the best
As Cloud support engineer, you will be responsible for leading technical service/support for global online customers. You will be improving processes, optimizing operations, and improving metrics which reflect an industry-leading support experience.
As a Cloud Support Engineer, you will be responsible for:
Working as a trusted support partner to resolve customer’s queries and technical issues.
Owning the problem resolution and collaborating with internal teams to ensure customer success on the Akamai platform.
Leading investigations across Akamai’s Distributed Network for optimized performance and delivery for customers
Analyzing existing technical issues across Akamai’s Distributed Networks and proposing solutions to prevent issues from recurring.
Do what you love
To be successful in this role you will:
Have 2 to 4 years of experience and a Bachelor’s degree in computer science/Engineering or relevant fields.
Have experience providing technical solutions & support to B2B customers.
Demonstrate a good aptitude for building trusted relationships with customers and providing guidance to wider team members.
Be well versed in how the internet works, it’s underlying protocols with understanding of HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting.
Have basic knowledge of Linux and/or Unix
Have prioritize workload and communicate technical issues to stakeholders of varying technical ability.
Have excellent spoken and written English skills.
Work in a way that works for you
FlexBase, Akamai’s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
what makes Akamai a great place to work
Connect with us on social and see what life at Akamai is like!
We power and protect life online, by solving the toughest challenges, together.
At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.
Working for you
At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors
Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
About us
Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world’s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
Join us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
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Akamai
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