Pearl
Work Arrangement: Fully Remote (Must Overlap with US Time Zones)
Job Type: Independent Contractor, Full-time
Salary Range: $18,000 USD per year
Work Schedule: TBD, aligned with US time zones
Location: Remote, open to candidates in LATAM
Holidays Observed: U.S. Holidays
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for:
Why Work With Us?
We’re not just another recruiting firm — we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.
About the Client
Our client is a tech-enabled platform that powers the operations behind branded merchandise and promotional products. They serve agencies, marketing teams, and direct-to-consumer brands by streamlining the ordering, quoting, and fulfillment workflows. Their platform connects customers to a vetted network of merchandise vendors, helping brands execute on high-volume promotional projects with speed, transparency, and scalability.
Position Overview
We’re hiring a detail-driven, proactive Account Manager with experience in branded merchandise, fulfillment logistics, or promotional products. This is a high-impact, mid-level role that combines client account ownership with order and vendor management. You’ll serve as the primary point of contact for B2B clients, ensuring their orders are processed accurately and delivered on time, while also coordinating with vendors, suppliers, and internal teams.
Key Responsibilities
Manage 1–2 high-value B2B client accounts and act as their main point of contact
Review, edit, and process high-volume orders placed through the platform
Route orders to appropriate vendors and oversee fulfillment workflows (PO to delivery)
Proactively resolve issues related to delays, product defects, or artwork rejections
Maintain communication with internal teams (support, sales, design) and external vendors
Troubleshoot fulfillment challenges and escalate as needed to ensure customer satisfaction
Keep records updated across systems, ensuring every order and communication is tracked
Identify workflow inefficiencies and propose improvements
Support new client onboarding, quoting, and custom project scoping when needed
Requirements
Non-Negotiables:
2–4 years experience in account, order, or project management
At least 1 year of experience in the branded merchandise or promotional products industry
B2B client experience and ability to handle multiple accounts simultaneously
Strong English communication skills (written and verbal)
Familiarity with order workflows, vendor/supplier coordination, and client-facing communication
Tech-savvy; confident using Google Workspace, Slack, and project tracking tools
Comfortable working independently in a fully remote environment
Availability during U.S. time zones (EST or PST)
Nice-to-Haves:
Prior experience in merchandise logistics, production, or supply chain
Basic knowledge of Adobe Illustrator or Photoshop
Benefits
Remote Work: Fully remote — work from anywhere
Retention Bonuses: At 3, 6, 9, and 12 months
Community Perks: Annual retreat with other Pearl contractors
Learning & Development: Ongoing access to resources for professional growth
Work-Life Balance: Flexible hours that support a healthy work-life balance
Hiring Process * Application
Screening
Initial Interview
Skills Assessment
Final Interview
Job Offer
Onboarding
Ready to Join Us?
If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.
Pearl
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