Key responsibilities
Phone Reception & Customer Relations
Handle 20 to 30 calls per day
Manage incoming requests (ongoing or new projects)
Follow up on customer complaints until resolution
Communicate in a smooth, reassuring, and professional manner with French-speaking clients
Administration & File Management
Process and file documents via the ZEENDOC document management system
Draft simple letters (templates provided)
Enter information into the business software (training provided)
Follow up on client reminders, payments (deposits/balances), and invoicing
Sales & Logistics Support
Monitor dashboards (LOLA)
Schedule installations/interventions and send SMS notifications to clients
Share necessary information with technical departments and coordinate internally
Occasionally manage quote requests for Arthugo
Spécial Menuiseries is a French network of carpentry professionals, renowned for the quality of its services and its close customer relationships.
Today, the group is expanding its international presence by delegating part of its administrative and commercial activities to its team based in Mauritius, under the name Arthugo.
Job Description:
Be the interface between French clients, the sales teams, and internal departments. Your mission will be to manage incoming calls, follow up on client files, provide high-quality administrative and commercial support, and gradually gain autonomy over a variety of tasks. You will act as a remote extension of the customer service team, with high expectations in both relationship and operational quality.
Hard skills
Soft skills
Good to know
Goals & Performance Metrics:
Call response rate
Quality and accuracy of data entered
Responsiveness in handling client files
Autonomy and ability to resolve simple issues without constant supervision
N+1 Management Style:
Nicolas, Director based in Mauritius
Career Progression Opportunities:
Full autonomy in assigned responsibilities
Benefits & Culture:
Company Values:
Relationship excellence
Organization and precision
Customer proximity
Adaptability and modernity
Trust and autonomy
Candidate Selection Criteria:
Training, Skills & Experience:
Experience in administrative or commercial support (or significant internship)
Proficient in Microsoft Office (Word, Excel, Outlook)
Comfortable with digital tools and modern digital environments
Excellent spoken and written French
Training on the internal business software provided
Soft Skills:
Customer service mindset, politeness, friendly phone manner
Organizational skills, attention to detail
Willingness to learn and grow
Strong autonomy and initiative
Emotional intelligence and ability to handle unexpected situations
Ability to work remotely with trust
Hard Skills:
Strong command of office tools (Office 365)
Basic knowledge in invoicing and payment tracking
Good spelling and writing skills in French
Bilingual in French (spoken and written)
Work condition:
Office location: soon to be finalized in Moka or Ebene
Remote work possible after training (depending on demonstrated autonomy)
Working hours: 8:00 AM – 5:00 PM (flexibility to work until 8-9 PM depending on the French schedule; customer service in France closes at 6 PM)
Direct collaboration with the French team – good synchronization is essential
Salary & Benefits:
Business software training provided from day one
Long-term project with career development opportunities
Recruitment Process:
Initial discussion with Maïwenn, Talent Acquisition Specialist at MeetYourJob
Video or in-person interview with Nicolas
Follow-up meeting with Nicolas
Job offer
Let’s go!
Careerhub
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