Job Description:
Schedule onsite surveys, aircon installations and servicing, ensuring timely and efficient completion of the service.
Ensure excellent customer service by addressing customer requests and inquiries effectively.
Oversee and manage a group of technical personnel training and performance management.
Oversee and manage service recovery for any issues that may arise during installation.
Ensure accurate data input for aircon related works.
Analyse data to identify and highlight trends.
Develop and implement process improvements to increase efficiency and effectiveness of the aircon department.
Maintain accurate records of all work performed.
Handle other operational duties as the team requires.
Requirements:
Fluent in English (spoken and written)
1-2 years of experience in customer service or a related field
Strong communication and interpersonal skills
Ability to multitask and work well under pressure
Attention to detail and problem-solving skills
Proficient in using customer service software and tools
Reliable internet connection and appropriate work-from-home setup
Data Entry and Management
Social Media Moderation is a plus.
Benefits:
14 Days Annual Leave
1 Day Birthday Leave
Annual outpatient benefit (Includes dental and optical benefits)
Annual increment
Performance bonus
Free flow snacks and drinks!
PRISM+
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