Jones Lang LaSalle
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
The Workplace Services Manager will provide support and leadership in the area of real estate and workplace services across Australia and New Zealand. This position will report directly into the JAPAC Real Estate and Workplace Services Leadership, located in Salesforce Tower Sydney. The ideal candidate will have tenured experience and knowledge in remotely managing teams and properties including corporate workplace services programs, business partnerships, demonstrated success in vendor and people management, program and project management application including workplace readiness mobilization and expertise in total facility services management.
An Overview of the role:
Critical thinking, influence and effective change enablement with a positive attitude to embrace change, identify problems and viewpoints to solve.
Acting like an owner and with integrity, taking accountability through focus on the most critical priorities, measuring progress and ensuring accountability against those metrics with delivered results.
Champion and lead with equality and inclusion with alignment at the forefront. Ongoing training and coaching team members for high performance.
Build trusted relationships with key stakeholders and provide a high level of business partnerships and customer service to all. People management of Workplace Leads per site across the ANZ region, ensuring Contractor roles and responsibilities are being delivered to a successful standard.
Global alignment implementation and local updates to operation manuals, training and playbooks including Workplace office services, facilities management, hospitality events and guest management.
Focusing on continuous improvement and the ongoing management of REWS tickets, M&E app, in association with service level agreements and actions carried out as required.
Clear communications and employee engagement through education and interactions across all sites. Providing succinct and timely messaging to both individuals and groups conveyed in a focused and compelling way that drives others’ thoughts, involvement and actions across varied topics.
Manage day-to-day facilities, meeting and event management in multiple locations to retain efficiency, productivity, and shared services workplace programs to our internal employees, visitors and external customers and guests
Sounds like you? This is what we are looking for:
Significant experience in Corporate Real Estate (CRE), facility management, workplace services.
Excellent interpersonal, influencing, and strategic planning skills. Superior analytical skills, judgment, assisting with change management and decision making.
Outstanding and creative verbal, written, and visual storytelling and communications skills
Flexibility and ability to manage multiple stakeholders and vendor relationships, including performance management and contract tender reviews
Familiarity and proficiency using Google suite/Slack/Quip and service ticketing tools and how to leverage these applications in workplace services delivery & data reporting
Knowledge of corporate culture building and employee engagement in a tech or hospitality customer centric environment
Ability to work in a fast-paced environment and meet deadlines
Familiarity with and understanding of Building management systems (BMS) or Building Information Modeling (BIM)
What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number LMREQ384306
Location:
On-site –Sydney, NSW
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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