Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location.
About the opportunity
As an Application Specialist supporting the Dayforce platform, you will play a key role in delivering expert-level application support to our enterprise customers. Reporting to the Support Manager, you will take ownership of complex cases, provide mentorship to junior team members, and collaborate closely with internal teams to drive issue resolution and improve the overall customer experience.
This is an exciting opportunity to join a fast-growing, innovative company where you’ll be empowered to develop deep technical knowledge, gain valuable business insight, and grow your career in a dynamic and supportive environment.
What you’ll get to do
Lead the investigation and resolution of complex customer issues, ensuring timely and effective outcomes.
Serve as a subject matter expert within the team, supporting escalations and acting as a go-to resource for peers.
Deliver a high level of customer satisfaction by building strong relationships, managing expectations, and providing clear, value-driven communication.
Contribute to knowledge base content and process improvement initiatives.
Proactively identify trends or recurring issues and work cross-functionally to address root causes.
Ensure detailed and timely documentation in CRM systems.
Meet or exceed established SLAs for response and resolution time.
Continuously develop product knowledge and stay informed on system updates and new features.
Skills and experience we value
Degree in Computer Science, Information Technology, Engineering, or related field.
2+ years of experience in application support or technical client service, ideally in a B2B environment.
Strong troubleshooting, analytical, and root cause analysis skills.
Proven ability to handle escalations and complex cases independently.
Excellent communication and customer engagement skills.
Experience working with CRM systems and support case documentation.
A collaborative mindset with a passion for continuous improvement and knowledge sharing.
Working hours
Mid Shift: 11:30 AM – 8:30 PM (Flexibility required based on business needs.)
Ceridian
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