Location: The successful candidate will have the opportunity to work in a hybrid environment; working remote as well as at the closest office location.
About the opportunity
Reporting to the Support Manager, the Application Analyst is responsible for delivering business-to-business application support to Ceridian’s Dayforce customers. You will work directly with customers as well as collaborate with your team members and other internal teams to champion customer priorities and drive incidents to closure. The Application Analyst will combine excellent technical and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support.
This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast paced environment.
What you’ll get to do
Providing rapid response and effective resolution to incidents
Maintaining the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations
Deliver outstanding customer service. You will enhance the client support experience, demonstrating a high level of client engagement, and developing strong relationships with key clients.
Ability to handle escalation effectively
Proficient use of CRM systems to document actions taken in a concise and timely manner
Meet business SLAs (Resolution and response time)
Give recommendations for process improvements
Developing solid product expertise
Skills and experience we value
Diploma or Degree in Computer Science, I.T., Engineering, or any related fields
Customer service skills. You prioritize an exceptional customer experience. You know how to work closely with clients to understand their frustrations, keep
conversations on-point, and effectively manage expectations, and you want to use new technologies to solve problems. You understand the nature of B2B support.
Working hours
Mid Shift (1130 – 2030) – Ability to work flexible hours #LI-HYBRID
Ceridian
You must sign in to apply for this position.