Titan Jet Care Service Limited
Job brief
We are looking for a responsible Assistant Manager to help organize and run our retail stores and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.
Assistant Manager’s responsibilities include hiring and training sales associates, monitoring inventory, and ordering merchandise based on demand. You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations.
Our ideal candidate will have retail manager skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful since you’ll often be acting as a liaison between managers, employees, and customers.
Ultimately, the duties of the Assistant Manager are to make sure our stores operate effectively, and that we keep our customers happy.
Responsibilities
Assist the Retail Store Manager in planning and implementing strategies to attract customers
Coordinate daily customer service operations (e.g. sales processes, orders, and payments)
Track the progress of weekly, monthly, quarterly and annual objectives
Monitor and maintain store inventory
Evaluate employee performance and identify hiring and training needs
Supervise and motivate staff to perform their best
Coach and support new and existing Sales Associates
Monitor retail operating costs, budgets and resources
Suggest sales training programs and techniques
Communicate with clients and evaluate their needs
Analyze consumer behavior and adjust product positioning
Handle complaints from customers
Research emerging products and use information to update the store’s merchandise
Create reports, analyze and interpret retail data, like revenues, expenses, and competition
Conduct regular audits to ensure the store is functional and presentable
Make sure all employees adhere to the company’s policies and guidelines
Act as our store’s representative and set an example for our staff
Requirements
Proven experience as a Retail Assistant Manager or similar position
Experience with recruiting and performance evaluation processes
Familiarity with financial and customer service principles
Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
Proficient user of MS Office (MS Excel in particular)
Leadership and organizational abilities
Interpersonal and communication skills
Problem-solving attitude
Flexibility to work in shifts
BSc/BA in Business Administration or relevant field; MSc/MA is a plus
Titan Jet Care Service Limited
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