At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
Positions in this function create and deliver high quality system solutions for our applications, products and services across all technology functions. They consult with users, business leaders, and technology specialists to define business processes and the information systems that support those processes. Individuals in these roles perform analysis and serve as business liaisons to understand and refine business requirements. This function works to create systems that work together in a cohesive manner, enforcing standards and methods consistently across the enterprise. This role supports both current system improvements and maintenance along with new system development.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Facilitate and coordinate projects that may span multi-departmental and cross-functional areas
Create and update business requirements documents in collaboration with business and technical stakeholders
Develop business context diagrams (e.g. business data flows, process flows) to analyze and confirm project requirements
Identify the business impact of system/application changes
Identify gaps between the current state and desired state of business processes/systems
Perform reviews with all stakeholders to obtain approval/sign-off of project requirements documents
Ensure that all stakeholders are fully informed of new/updated solutions, and identify/escalate any issues communicated by stakeholders
Support, contribute to and/or facilitate the identification/prioritization of business/process solutions
Seek opportunities to improve operating efficiencies/effectiveness
Analyze risk/reward for identified solutions (ROI analysis)
Assist in the development of training programs to support implementation of the solution
Identify appropriate testing metrics/scenarios to validate that business requirements are being met and conduct testing activities
Communicate testing results to appropriate stakeholders
Provide ongoing support to ensure proper implementation and adoption of the solution
Follows procedures and performs routine/structured work and also able to complete some tasks independently without guidance
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
1+ years of creating requirements documentation and/or technical documentation and/or training documentation and/or system/process guides (SOPs)
1+ years of experience overseeing various projects while effectively prioritizing multiple tasks, and deadlines timely and accurately
1+ years presenting/collaborating on findings and analysis results with peers and supervisors
Proven analytical and problem-solving skills
Demonstrated ability to gather and analyze data to inform decision-making
Proven ability to quickly learn and adapt to new software applications and technologies
Proven ability to translate complex technical information into easy-to-understand language for non-technical stakeholders
Proficient in MS Excel and MS Word
Preferred Qualifications:
Ability to create basic SQL queries
Basic understanding of database concepts
Experience working with Jira
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
The hourly range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
UnitedHealth Group
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