Arboris stone
Key Responsibilities:
Collaborate with the support team on payment-related issues.
Manage payment methods and conduct research as requested by management.
Monitor billing KPIs (balance, approval rates, conversion rates, average transaction value, abandoned transactions, timeouts, etc.).
Escalate drops and anomalies to providers and internal teams for prompt
resolution.
Interact with marketing, CRM, customer support, and other departments to
handle requests.
Document changes on the cashier, including button management and payment flows.
Dive deep into payment flows and analyze back-office processes.
Notify relevant teams of critical changes in cashier processes.
Conduct payment tests and collaborate with local staff.
Prepare and present data/analysis in meetings.
Seek and integrate new payment partners.
Review API documentation, test requests, and analyze responses.
Communicate with providers to resolve issues.
Create technical specifications for the development team and support processes until production launch.
Monitor the status of active integrations using Tableau/Grafana/ELK.
Analyze errors and investigate their causes in logs.
Requirements:
Must-Have Skills:
Strong concentration and attention to detail.
Experience with Tableau.
Quality data analysis skills.
Experience:
1.5+ years in payment/billing within iGaming.
Understanding of various payment processing methods (cards, alternative methods).
Experience with anti-fraud services (setting risk rules, analyzing effectiveness).
Ability to work confidently with financial/transactional data.
Experience with technical integrations, payment funnels, and flows.
Proficient in written communication with foreign clients or partners.
Basic understanding of payment and transactional systems.
Familiarity with Tableau, Grafana, and logs is a plus.
Willingness to expand knowledge of payment systems.
Excellent communication skills, able to convey information clearly and politely.
Understanding of online payment flow fundamentals and card schemes.
Experience with CIS markets .
What we offer:
Remote work with flexible hours
Unlimited vacation
Engaging online events for team connection
English courses for career growth
Stable payments
No bureaucracy
Professional team atmosphere
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