Turnitin
Company Description
When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
Reporting into the Accounts Receivable Team Lead, this role is responsible for the accurate billing of customers, leveraging your experience to generate invoices from sales orders within NetSuite. The role involves proactive communication with internal stakeholders to deliver accuracy and consistency within the monthly billing cycle. Turnitin has a remote first philosophy and offers a dynamic and culturally diverse experience.
Key Responsibilities and Outputs:
Generate and review invoices for accuracy, completeness and compliance with company policies
Address system exceptions to identify and resolve billing queries, proactively engaging with internal partners to deliver solutions
Monitor unbilled orders, track individual performance, identify and report on any issues that arise
Partner with the Orders and Sales team for seamless sales order corrections and credit memo creation.
Collaborate with the Tax Team on global tax queries and requirements to ensure accurate financial transaction
Manage the service ticket queue and adhere to departmental SLA’s to resolve billing tickets within agreed timescales
Ensure all documented processes are followed and DOA approvals obtained at all times
Own personal development plan and provide quarterly reflection on progress
Support ad hoc project work as required
Qualifications
Essentials:
2 or more years of global billing experience in NetSuite or an equivalent ERP (Oracle, SAP)
Ability to multitask, prioritise, and time manage
Previous experience working fully remote
Attention to detail
Ability to work independently
Good interpersonal skills / friendly and approachable
Good level of Excel/Google sheets
Flexible/adept at change management
Self starter
Highly self motivated/committed
Fast paced – thrives in a fast-moving environment
Accustomed to month end deliverables/pressures
Good communicator (verbal and written) in English
Desirable:
Salesforce experience
Google Workspace (Google Sheets)
Global/multi-national exposure with multiple currencies and taxation.
Used to multicultural working environment and understanding of local differences
Tii Elements:
Action & Ownership: the role requires a high degree of self-drive and accountability
Customer Centric: the role collaborates with internal stakeholders and aims to deliver positive customer experiences
One Team: successful billing requires strong partnerships with other Finance functions (Tax, Orders and Collections to name a few)
Additional Information
Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
Customer Centric – We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
Passion for Learning – We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
Integrity – We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
Action & Ownership – We have a bias toward action and empower teammates to make decisions.
One Team – We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
Global Mindset – We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
Global Benefits
Remote First Culture
Health Care Coverage*
Education Reimbursement*
Competitive Paid Time Off
4 Self-Care Days per year
National Holidays*
2 Founder Days + Juneteenth Observed
Paid Volunteer Time*
Charitable contribution match*
Monthly Wellness or Home Office Reimbursement/*
Access to Modern Health (mental health platform)
Parental Leave*
Retirement Plan with match/contribution*
* varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Turnitin
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