Business Analyst – Nationwide Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Business Analyst is a key member of our CRM team. In addition to being responsible for the Team’s production support within Salesforce, this person will contribute to driving business process and design by iterating on requirements from business stakeholders, this person would work directly with the development team and architect to deliver best practice functionality. They work with senior members of the team ensuring the successful delivery of Salesforce.com implementation and are key communicators with business and IT partners. They should have solid functional and/or industry knowledge, as well as an ability to be innovative and team-oriented in a virtual setting and lead key deliverables and creative design concepts.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

Utilize acquired knowledge of Salesforce.com (Sales Cloud, Service Cloud, Marketing Cloud preferred) and strategic thought to analyze current business processes, suggest improvements, and participate in the implementation of new functionality

Drive overall project milestones through completion; perform impact analysis and project estimation activities to ensure key deadlines are met

Lead requirement and design sessions with business partners

Critically evaluate information gathered from multiple sources, reconcile inconsistency and break down high-level information into details

Research potential business requirement solutions using various resources, including, but not limited to, Salesforce.com

Develop and document workflow processes and procedures

Create mock-ups/wireframes as visual design concepts and present possible solutions to business stakeholders

Create functional requirements for developers and provide suggestions during the development stage that meet the customer’s business needs

Work with technical team to transform new requirements into Salesforce.com design and implementation

Coordinate communication with business partners throughout the project lifecycle

Serve as the primary point of contact for supported business systems, and perform functional and second-level technical support as needed

Support testing cycles (system, E2E, UAT, regression)

Assess change impact and/or support creation of Training/Training Materials

Create status reports and executive presentations for leadership

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

Bachelor’s degree in related field, or equivalent experience

Salesforce Certified Administrator certification as well as 2+ years of Salesforce hands-on experience, preferably in Sales Cloud utilizing Lead, Contact and Campaign objects

2+ years of experience working closely with Salesforce Developers, assisting in design and development recommendations

Experience supporting large scale organizations with different Marketing initiatives and 300+ users

Solid Salesforce Lightning knowledge/experience and understanding of constraints of the platform

Knowledge of Agile and Scaled Agile (SAFe) methodologies, inclusive of Jira Atlassian toolsets to manage backlog (Epics, Features, Stories)

Proven ability to recognize complex problems vs. objectives and apply creativity to analyze situations, develop solutions and procedures

Proven exceptional written and verbal communication skills, as well as active listening skills

Expert presentation skills with ability to build compelling PowerPoint presentations and advanced Excel skills

Data Loader and/or Workbench proficiency

Ability to work primarily remote

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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UnitedHealth Group