Paragon SPG, LLC
About us:
Paragon SPG, LLC is a dynamic and innovative company specializing in customer service and support. We are committed to helping businesses succeed by offering exceptional customer interactions through advanced technologies and highly trained professionals. We highly value our team members and support them in their professional growth while promoting a work environment that is fun, vibrant, and nourishing.
The Opportunity:
If you’re passionate about customer service and enjoy solving problems, Paragon SPG, LLC has an exciting opportunity for you! We’re seeking a Remote Call Center Agent who thrives in a fast-paced, digital work environment. Our agents are the backbone of our operation, aiming to offer memorable experiences and customer satisfaction.
Job Responsibilities:
Provide excellent customer service and support through voice, email, and chat
Handle customer complaints and inquiries promptly
Maintain a high level of knowledge about products and services
Call logging and reporting as necessary
Work with internal teams to come up with solutions to customer issues
Desired Qualifications:
Excellent communication skills, both written and verbal
Kickass multitasking abilities
Willingness to learn new software and processes
Proven customer support experience
High school diploma or equivalent
Nice-to-Haves:
Experience working in a remote setup
Prior call center experience
Familiarity with CRM systems
Inclination towards problem-solving
Paragon SPG, LLC
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